Intake Supervisor
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Job Location:
Warren, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
INTAKE SUPERVISOR
Certified Community Behavioral Health Clinic
Job Title: Intake Supervisor
Reports To: Program Manager
Status: Full Time; Exempt
Job Summary:
Key responsibilities include training and supervising intake staff monitoring the quality of intake assessments and ensuring compliance with relevant regulations and organizational policies. The supervisor also plays a crucial role in data collection and reporting identifying trends to enhance service delivery and participating in program development initiatives.
Primary Duties and Responsibilities:
- Supervise and support a team of intake specialists providing guidance training and performance evaluations.
- Foster a collaborative and positive work environment that encourages professional growth.
- Oversee the intake process ensuring timely and thorough assessments for individuals seeking services.
- Ensure that intake specialists conduct comprehensive screenings and interviews to gather relevant client information.
- Monitor compliance with regulatory standards and organizational policies during the intake process.
- Review and evaluate intake assessments for accuracy and completeness providing feedback for improvement.
- Work closely with clinical teams to ensure appropriate referrals and service connections for clients.
- Participate in case reviews and interdisciplinary meetings to discuss client needs and treatment options.
- Collect analyze and report data related to intake processes identifying trends and areas for improvement.
- Maintain accurate records and documentation in accordance with privacy regulations and best practices.
- Develop and implement training programs for new intake staff focusing on best practices and clinical knowledge.
- Stay updated on developments in behavioral health to provide relevant training and resources.
- Ensure clients receive a warm and welcoming experience during the intake process.
- Advocate for clients needs and help navigate barriers to accessing services.
- Contribute to the development and enhancement of protocols and programs to improve service delivery.
- Engage in community outreach to raise awareness of available behavioral health services.
- Address any immediate client crises or urgent needs that arise during the intake process.
- Provide support and guidance to staff in handling challenging situations effectively.
- Manage scheduling and workflow for the intake team to ensure efficient operations.
- Participate in strategic planning and program evaluation efforts to enhance overall service quality.
- This role requires strong leadership excellent communication skills and a commitment to fostering a compassionate and effective intake process in the behavioral health field.
Education Certificates Licenses Registrations:
- Masters Degree in Social Work Counseling or Psychology
- State Licensure- LMSW LPC
- Valid Michigan Drivers License appropriate insurance and use of own vehicle.
Working Conditions:
- Job responsibilities will be performed within an office environment.
- To perform this job successfully an individual must have the ability to work in a sitting position at a computer for up to 8 hours per day. Specific vision abilities required by this job include close vision. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements:
- While performing the duties of this job the employee is regularly required to walk stand sit communicate verbally and in writing hear and use hands and fingers to operate a computer and telephone keyboard.
- Close vision requirements due to computer work.
- Regular predictable attendance is required.
Direct reports:
Therapist Case Managers
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
The Judson Center provides expert, comprehensive services that strengthen children, adults, and families impacted by abuse, autism, developmental disabilities, and mental health challenges so they are successful in their communities.
