Re-entry Intake and Follow Up Specialist (925865)

Little Rock, AR - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Ensures that highest quality and individualized services are delivered to customers
Ensures protection and confidentiality of participants rights
Successfully documents customer success stories internally and externally
Oversees the intake process identifies potential risks to customer flow and provides solutions to mitigate risks
Conducts prescreens with customers and accurately verifies eligibility for programs
Schedules appointments and follow-up on no-shows
Maintains internal and external resources for referrals as necessary
Performs record keeping functions consistent with ensuring program compliance; prepare reports related to program activities
Compiles data and report to QA and Operations Management as needed
Responsible for performance calculations and reporting requirements which include participants employment status during second and fourth quarter after exit and median earnings in the second quarter after exit
Maintain participant follow-up records (paper and electronic) including file preparation organization of file and verification that all information has been received and properly filed
Conduct Follow-Up Interviews with participants and identify the appropriate information to collect (i.e. new address phone numbers additional contact information and supplemental wage information) and provide job leads/employment referrals if unemployed and seeking employment
Prepare and maintain records and case files proper documentation of services provided narratives of client contacts or relevant correspondence. Monitor and record clients progress to ensure that goals and objectives are met
Compose correspondence (introductory letter monthly contact letter year-end follow-up letter) using proper grammar punctuation and spelling
Other duties as assigned

Qualifications :

High School diploma or equivalent with a minimum of four years clerical experience of which two must include a responsible level of organizational responsibilities
Requires excellent communication skills (written verbal and phone). Fluency in English and Spanish is required
Technology - Demonstrate proficiency in software including but not limited to Microsoft Windows Microsoft Office Microsoft Excel and Microsoft Access (Database)
Demonstrate proficiency in Internet usage
Responsible for providing follow-up addition provides Labor Market Information job leads and employment referrals to ensure job retention and skill enhancement opportunities

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

Yes

Employment Type :

Full-time

Ensures that highest quality and individualized services are delivered to customersEnsures protection and confidentiality of participants rightsSuccessfully documents customer success stories internally and externallyOversees the intake process identifies potential risks to customer flow and provide...

Ensures that highest quality and individualized services are delivered to customers
Ensures protection and confidentiality of participants rights
Successfully documents customer success stories internally and externally
Oversees the intake process identifies potential risks to customer flow and provides solutions to mitigate risks
Conducts prescreens with customers and accurately verifies eligibility for programs
Schedules appointments and follow-up on no-shows
Maintains internal and external resources for referrals as necessary
Performs record keeping functions consistent with ensuring program compliance; prepare reports related to program activities
Compiles data and report to QA and Operations Management as needed
Responsible for performance calculations and reporting requirements which include participants employment status during second and fourth quarter after exit and median earnings in the second quarter after exit
Maintain participant follow-up records (paper and electronic) including file preparation organization of file and verification that all information has been received and properly filed
Conduct Follow-Up Interviews with participants and identify the appropriate information to collect (i.e. new address phone numbers additional contact information and supplemental wage information) and provide job leads/employment referrals if unemployed and seeking employment
Prepare and maintain records and case files proper documentation of services provided narratives of client contacts or relevant correspondence. Monitor and record clients progress to ensure that goals and objectives are met
Compose correspondence (introductory letter monthly contact letter year-end follow-up letter) using proper grammar punctuation and spelling
Other duties as assigned

Qualifications :

High School diploma or equivalent with a minimum of four years clerical experience of which two must include a responsible level of organizational responsibilities
Requires excellent communication skills (written verbal and phone). Fluency in English and Spanish is required
Technology - Demonstrate proficiency in software including but not limited to Microsoft Windows Microsoft Office Microsoft Excel and Microsoft Access (Database)
Demonstrate proficiency in Internet usage
Responsible for providing follow-up addition provides Labor Market Information job leads and employment referrals to ensure job retention and skill enhancement opportunities

Additional Information :

All your information will be kept confidential according to EEO guidelines.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Databases
Computer Hardware
Typing
Microsoft Office
Data Entry
Computer Skills
Microsoft Word
Office Experience
10 Key Calculator
Microsoft Excel
Order Entry
Word Processing

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About Company

Equus

Creating Opportunities. Changing Lives.Equus Workforce Solutions® is the most comprehensive provider of workforce development services in North America, assisting over a million job seekers and thousands of employers annually. We are drivers and collaborators for workforce systems cha ... View more

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