ServiceNow Enterprise Service Management (ESM) Manager Tech Consulting Open Location
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
$ 171200 - 297200
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Anywhere in Country
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
ServiceNow Consulting Manager Enterprise Service Management (ESM)
In the digital economy it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes systems and information is vital but can be a risky investment in such a rapidly changing environment. Thats why some of the most prestigious businesses worldwide look to us for authoritative agile and efficient solutions for business decision-making. As a ServiceNow Consulting Manager youll play a leading role in that mission providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity
Youll lead ServiceNow Transformation teams in a rapidly growing area of the business. Its a client visible role in which youll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills as well build relationships and obtain experiences that will define your career.
In this role you will interact with business stakeholders to evaluate business models processes and operations. You will gather understand and analyze business requirements translating them into technical specifications. Additionally you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
Your key responsibilities
As a Manager in Technology Analysis you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills providing you with opportunities to grow and learn in a dynamic environment. This role is remote based with regular travel required to meet client needs.
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status ensuring alignment with performance objectives.
- Actively participate in client working sessions leading workstreams from planning through execution and closure.
Skills and attributes for success
Here youll serve a wide portfolio of clients - each with their own backgrounds strengths and ambitions so no two days will be the same. That could mean working to improve our customers ESM or Global Business Services (GBS) processes or evaluating how AI can streamline delivery. Wherever you find yourself youll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
- Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery Field Service Management Customer Service Management and Source to Pay) engagements and solution delivery including but not limited to engagement management design configuration/development testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 5-10 resources including offshore resources (e.g. consultants developers and testers)
- Ability to build and foster client relationships and demonstrate the value of EY services
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
- Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations including how specific business objectives can be met through process and technology transformation
- Ability to analyze a companys ESM/GBS people process and technology capabilities provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models including supporting management activities such as planning status reporting budgets and risk and issue logs
- Ability to support pre-sales efforts including creating proposals and estimates
- Ability to create high quality deliverables and project artifacts
To qualify for the role you must have
- A bachelors degree preferably in Computer Science Information Systems Management Engineering or similar discipline
- Typically no less than 4 - 6 years relevant ServiceNow project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 2 of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist HR Service Delivery
- ServiceNow Certified Implementation Specialist Customer Service Management
- ServiceNow Certified Implementation Specialist Field Service Management
- Excellent soft skills executive communication (written/verbal) adaptability problem solving teamwork relationship building dependability and organization
- 5 years of Big 4 or equivalent consulting experience
- Experience leading teams and supervising others
- A drivers license valid in the U.S.
- Ability to travel to meet client needs
Ideally youll also have
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Performance analytics and reporting experience certifications are a plus
- Source to Pay Employee Center Legal Service Delivery and Workplace Service Delivery experience certifications are a plus
- Experience in ServiceNows AI solutions (Now Assist Agentic AI Control Tower)
What we look for
We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive adaptable and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What we offer you
At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.
- We offer a comprehensive compensation and benefits package where youll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142600 to $261500. The base salary range for New York City Metro Area Washington State and California (excluding Sacramento) is $171200 to $297200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education experience knowledge skills and addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external client serving roles to work together in person 40-60% of the time over the course of an engagement project or year.
- Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being.
Are you ready to shape your future with confidence Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy genetic informationnational origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1-800-EY-HELP3 select Option 2 for candidate related inquiries then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EYs Talent Shared Services Team (TSS) or email the TSS at .
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Bij EY Studio+ creëren we transformatieve ervaringen die mensen in beweging brengen en markten vormgeven. We combineren design, technologie en commercieel inzicht, aangevuld met EY.ai, een verenigend platform en aangedreven door ons volledige spectrum van diensten.
