Client Support Executive
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
A long-established and trusted global brokerage firm is seeking a dynamic and passionate Client Support Executive to strengthen commercial department within a dynamic Forex and CFD environment. With over 30 years of industry presence this firm has built a solid reputation for transparency innovation and client success offering a broad range of CFD products including forex commodities indices and more.
Location: On-site - Cancun Mexico
Responsibilities:
As a Client Support Executive your broad responsibilities will include but are not limited to:
- Provide multilingual support (Spanish Portuguese and English) via chat email and phone.
- Handle client inquiries regarding account setup verification deposits withdrawals and trading platforms (MT4/MT5 or similar).
- Collaborate with internal teams (payments compliance and dealing desk) to resolve client issues promptly and professionally.
- Monitor daily client activity and escalate potential issues in line with internal procedures.
- Ensure all communication complies with company policies and regulatory requirements.
- Assist in translating materials or messages when needed to support regional operations.
Requirements:
- 12 years of experience in client support or account management.
- Fluency in Spanish Portuguese and English (both written and spoken).
- Strong communication and problem-solving skills with the ability to handle pressure in a fast-paced environment.
- Familiarity with CRM systems MT4/MT5 platforms or back-office tools is an advantage.
- A team player with a proactive positive attitude and willingness to learn.
Whats in it for you
Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.
Benefits:
- Base salary commission structure and relocation support if needed.
- New office in Cancun Mexico with health insurance visa sponsorship.
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
We redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates,offering a truly bespoke service that revolves around that perfect match.With global reach and equipped with profound industry i ... View more
