Responsible for participating in the support scoping and implementation of SAP UDF Solution. Provide leadership in process analysis process and system design systems development configuration testing implementation and training to support the SAP functions of our Supply Chain Planning Division
Duties & Responsibilities:
Service Delivery
- Ensure projects and solution deliveries have the required documentation testing plans and outputs.
- Provide second level incident support to the business.
- Ensure that all potential risks that may impact on the performance and success of the department are identified escalated and mitigated
- Write Functional Specification / Configuration documents.
- Ensure consistency completeness and clarity on assigned task and their acceptance
Knowledge Management & Transfer
- Adhere to change control change request and document management policies.
- Document all new/changed processes/activities configuration and other SDLC documentation and store on the knowledge management server.
- Ensure team shares knowledge
Process Optimization
- Create re-usable solutions and processes that can save time efforts and result in better quality.
- Acquire a good understanding of business process and be able to offer the best technical solution to meet the business needs.
- Ensure alignment across all IS systems.
Delivering results and meeting customer expectations
- Take ownership and accountability of workload and manages deliverables accordingly
- Facilitate the discussion and resolution of design / programming / functional issues
- Communicate effectively with project managers team members and clients.
- Resilience and Stress Management Teamwork Influencing and Impact (inc. Negotiation)
- Demonstrate interpersonal skills with the clients and team player attitude.
Problem Solving
- Analyses information to help solve problems that arise. Notices when a trend is developing that needs to be corrected.
- Demonstrates the technical knowledge to effectively carry job responsibilities.
Requirements
- National Diploma in IT or Recognition of Prior Learning
- Minimum of 3-5 years SAP UDF experience (scoping and implementation not only SAP Support)
- Minimum of 1 year working on medium to high profile SAP UDF projects or tasks
- Knowledge of SAP Retail / Supply Chain environments experience is advantageous
- Exposure to a customer service environment
- SAP Integration experience
- Ability to identify problems and design solutions
- Good communication and analytical skills
Required Skills:
National Diploma in IT or Recognition of Prior Learning Minimum of 3-5 years SAP UDF experience (scoping and implementation not only SAP Support) Minimum of 1 year working on medium to high profile SAP UDF projects or tasks Knowledge of SAP Retail / Supply Chain environments experience is advantageous Exposure to a customer service environment SAP Integration experience Ability to identify problems and design solutions Good communication and analytical skills
Responsible for participating in the support scoping and implementation of SAP UDF Solution. Provide leadership in process analysis process and system design systems development configuration testing implementation and training to support the SAP functions of our Supply Chain Planning DivisionDutie...
Responsible for participating in the support scoping and implementation of SAP UDF Solution. Provide leadership in process analysis process and system design systems development configuration testing implementation and training to support the SAP functions of our Supply Chain Planning Division
Duties & Responsibilities:
Service Delivery
- Ensure projects and solution deliveries have the required documentation testing plans and outputs.
- Provide second level incident support to the business.
- Ensure that all potential risks that may impact on the performance and success of the department are identified escalated and mitigated
- Write Functional Specification / Configuration documents.
- Ensure consistency completeness and clarity on assigned task and their acceptance
Knowledge Management & Transfer
- Adhere to change control change request and document management policies.
- Document all new/changed processes/activities configuration and other SDLC documentation and store on the knowledge management server.
- Ensure team shares knowledge
Process Optimization
- Create re-usable solutions and processes that can save time efforts and result in better quality.
- Acquire a good understanding of business process and be able to offer the best technical solution to meet the business needs.
- Ensure alignment across all IS systems.
Delivering results and meeting customer expectations
- Take ownership and accountability of workload and manages deliverables accordingly
- Facilitate the discussion and resolution of design / programming / functional issues
- Communicate effectively with project managers team members and clients.
- Resilience and Stress Management Teamwork Influencing and Impact (inc. Negotiation)
- Demonstrate interpersonal skills with the clients and team player attitude.
Problem Solving
- Analyses information to help solve problems that arise. Notices when a trend is developing that needs to be corrected.
- Demonstrates the technical knowledge to effectively carry job responsibilities.
Requirements
- National Diploma in IT or Recognition of Prior Learning
- Minimum of 3-5 years SAP UDF experience (scoping and implementation not only SAP Support)
- Minimum of 1 year working on medium to high profile SAP UDF projects or tasks
- Knowledge of SAP Retail / Supply Chain environments experience is advantageous
- Exposure to a customer service environment
- SAP Integration experience
- Ability to identify problems and design solutions
- Good communication and analytical skills
Required Skills:
National Diploma in IT or Recognition of Prior Learning Minimum of 3-5 years SAP UDF experience (scoping and implementation not only SAP Support) Minimum of 1 year working on medium to high profile SAP UDF projects or tasks Knowledge of SAP Retail / Supply Chain environments experience is advantageous Exposure to a customer service environment SAP Integration experience Ability to identify problems and design solutions Good communication and analytical skills
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