After-Sales & Warranty Manager
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
1. Job Summary
The After-Sales & Warranty Manager is responsible for managing and optimizing all after-sales and warranty operations ensuring customer satisfaction and product reliability. This role leads the service team to provide high-quality support handle claims efficiently and enhance brand reputation through excellent customer experience.
2. Key Responsibilities
Warranty & Service Operations
Develop implement and manage warranty policies procedures and service standards.
Oversee product inspections repair and replacement processes to ensure timely resolution of customer claims.
Monitor warranty costs analyze defect trends and collaborate with R&D/Production teams to improve product quality.
Manage service centers authorized dealers and third-party service partners.
Customer Care & After-Sales Support
Ensure prompt and professional response to customer inquiries complaints and technical issues.
Build and maintain a high level of customer satisfaction and loyalty.
Coordinate with the Sales and Marketing teams to provide feedback on product performance and customer needs.
Team Management
Lead train and motivate the after-sales and technical support team.
Establish KPIs evaluate performance and ensure continuous improvement of the department.
Reporting & Compliance
Prepare periodic reports on warranty claims costs and service performance.
Ensure compliance with company policies and relevant local regulations.
Manage service budgets and control operational costs effectively.
Requirements
Education:
Bachelors degree in Engineering Business Administration or related field.
Masters degree is an advantage.
Experience:
At least 57 years of experience in after-sales or warranty management in Automotive industry
Proven experience in managing service teams and customer support operations.
Skills & Competencies:
Strong leadership and problem-solving skills.
Excellent communication and customer service orientation.
Good analytical and reporting abilities.
Proficient in MS Office and CRM/ERP systems.
Fluent in English (both written and spoken).
Company Industry
IT Services and IT Consulting
Key Skills
- Fiscal Management
- Flooring Installation
- Customer Service
- Algebra
- Computer Skills
- Construction Experience
- Dealership Experience
- Conflict Management
- Computer Literacy
- Customer relationship management
- Geometry
- QA/QC
