IT Resident EngineerL1IS
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Client presence in 190 countries
- 6000 Engineers worldwide
- 200 Enterprise Clients served
- Bachelors Degree or equivalent in Computer Science or related field with a minimum of 18 months IT experience supporting Windows 7-10 Active Directory GPOs MS Office 365 helpdesk ticketing systems and enterprise antivirus solutions.
- Strong knowledge of PC hardware installation and troubleshooting network fundamentals servers AV systems smart devices and telecoms.
- Proven analytical troubleshooting and problem-solving skills combined with excellent communication and relationship-building abilities.
- Ability to multitask prioritize effectively meet SLAs and deliver outstanding internal customer service.
- Flexible to work off-hours or weekends for projects or emergency support; well-mannered eager to learn and adaptable in a fast-changing IT environment.
Requirements
- Provide first and second level desktop support and troubleshooting for Windows and Mac OS devices including hardware software application issues printer and AV systems using diagnostic tools and ticketing systems.
- Coordinate with third-party vendors for complex issue resolution maintain timely communication and documentation and perform preventative maintenance and remedial repairs on desktops laptops printers and peripherals.
- Support mobile device management Active Directory GPOs enterprise encryption and adapt to project-based work with flexibility multitasking and adherence to SLAs.
Benefits
Required Skills:
What you need: Bachelor Degree or equivalent in Computer Science or related field. Minimum of 18 months years of IT experience. Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory. Proven ability to multi-task effectively determine priorities and meet SLAs. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.
Company Industry
IT Services and IT Consulting
Key Skills
- Abinitio
- Fashion Designing
- Infrastructure
- Application Engineering
- LNG
- Catia
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
