ServiceNow IT Asset & CMDB Manager
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
CMDB Management
o Maintain and enhance the ServiceNow CMDB ensuring accurate and complete configuration item (CI) data.
o Monitor discovery jobs resolve errors and maintain CI relationships.
o Collaborate with infrastructure and engineering teams to improve data quality and support audit and compliance requirements.
Software Asset Management (SAM):
o Configure and maintain SAM Pro modules including software models entitle-ments and license metrics.
o Perform reconciliation between discovered software and purchased licenses to determine Effective License Position (ELP).
o Support software normalization reclamation and compliance reporting.
Hardware Asset Management (HAM):
o Manage the lifecycle of hardware assets from acquisition to disposal.
o Ensure HAM data integrity using ServiceNow Discovery and integrations.
o Automate processes for asset tracking and ensure compliance with ITAD standards.
Integration & Automation:
o Develop and support integrations with systems like SCCM Coupa Zip and oth-er procurement platforms.
o Utilize APIs MID Servers and web services for seamless data exchange.
o Implement workflows using ServiceNow Flow Designer and Integration Hub.
Reporting & Governance:
o Create dashboards and reports to provide insights into asset utilization com-pliance and optimization.
o Enforce asset management policies and procedures aligned with ITIL and ITSM best practices.
o Conduct periodic audits and manage vendor relationships.
Required Skills & Qualifications:
6 years of experience in ITAM SAM HAM and CMDB administration.
Hands-on experience with ServiceNow SAM Pro and HAM Pro modules.
Strong understanding of ITIL-based asset lifecycle management.
Proficiency in scripting (JavaScript) data analytics and dashboarding.
Experience with integration technologies (SOAP REST MID Server).
ServiceNow certifications (SAM Pro HAM Pro) preferred.
Required Skills:
Key Responsibilities: CMDB Management o Maintain and enhance the ServiceNow CMDB ensuring accurate and complete configuration item (CI) data. o Monitor discovery jobs resolve errors and maintain CI relationships. o Collaborate with infrastructure and engineering teams to improve data quality and support audit and compliance requirements. Software Asset Management (SAM): o Configure and maintain SAM Pro modules including software models entitle-ments and license metrics. o Perform reconciliation between discovered software and purchased licenses to determine Effective License Position (ELP). o Support software normalization reclamation and compliance reporting. Hardware Asset Management (HAM): o Manage the lifecycle of hardware assets from acquisition to disposal. o Ensure HAM data integrity using ServiceNow Discovery and integrations. o Automate processes for asset tracking and ensure compliance with ITAD standards. Integration & Automation: o Develop and support integrations with systems like SCCM Coupa Zip and oth-er procurement platforms. o Utilize APIs MID Servers and web services for seamless data exchange. o Implement workflows using ServiceNow Flow Designer and Integration Hub. Reporting & Governance: o Create dashboards and reports to provide insights into asset utilization com-pliance and optimization. o Enforce asset management policies and procedures aligned with ITIL and ITSM best practices. o Conduct periodic audits and manage vendor relationships. Required Skills & Qualifications: 6 years of experience in ITAM SAM HAM and CMDB administration. Hands-on experience with ServiceNow SAM Pro and HAM Pro modules. Strong understanding of ITIL-based asset lifecycle management. Proficiency in scripting (JavaScript) data analytics and dashboarding. Experience with integration technologies (SOAP REST MID Server). ServiceNow certifications (SAM Pro HAM Pro) preferred.
Company Industry
IT Services and IT Consulting
Key Skills
- Asset Management
- Digitization
- Maintenance Management
- ServiceNow
- Microsoft Excel
- Metadata
- Financial Analysis
- LIHTC
- Property Management
- Remedy
- Contracts
- Taxonomy
