Sr. Revenue Operations Data Analyst

Hyderabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Cyara is the worlds leading Automated CX Assurance Platform provider enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands including Airbnb and NAB trust Cyara to deliver customer smiles at promise is Customer Smiles - Delivered at Scale and as a member of Cyaras team youll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us Check out:

Cyaras Values:

At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.

Cyaras Diversity Equity Inclusive and Belonging:

At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.

Job Summary:

Were looking for a highly skilled and experienced Senior Revenue Operations Data Analyst to own and drive our Go-To-Market analytics strategy and execution. This critical role sits at the intersection of data strategy and business operations ensuring our GTM teams (Sales Marketing Customer Success) have the insights needed to accelerate growth and operate efficiently. If you have a passion for data storytelling a deep understanding of the Enterprise SaaS business model and the technical chops to turn raw data into actionable intelligence we want to hear from you!

Key Responsibilities:

GTM Analytics Ownership
Own End-to-End GTM Analytics: Be the primary owner for all GTM KPIs and metrics ensuring consistency accuracy and clear definitions across all GTM functions.
BI Tool Management: Design build and maintain standard GTM metrics reports and Business Intelligence (BI) dashboards within our primary BI tool. Ensure dashboards are reliable up-to-date and visually effective for consumption by executives and GTM leadership.
Ad Hoc Analysis: Fulfill custom deep-dive ad hoc analytics requests from GTM leadership to investigate performance drivers identify trends and support strategic decision-making (e.g. pipeline analysis campaign ROI churn drivers).
Data & System Expertise
Salesforce Mastery: Serve as the subject matter expert for Salesforce data as the primary source for GTM reporting. This includes a strong understanding of Salesforce objects their relationships and the underlying data structure.
SQL Development: Write update and maintain complex SQL scripts necessary to extract transform and load data for reporting and dashboard development ensuring data integrity and performance.
Salesforce Reporting: Manage build and maintain existing and new reports and dashboards directly within the Salesforce platform for frontline user visibility.

Qualifications

Minimum Requirements
Experience: Minimum of 5 years of experience in a data analyst business intelligence or revenue operations role specifically building reports and providing analytics for an Enterprise SaaS business.
BI Tool Expertise: Extensive hands-on experience in BI dashboard and report development (e.g. Tableau Qlik Power BI) within an Enterprise SaaS environment.
SQL Proficiency: Expert-level proficiency in SQL for data manipulation query optimization and script building required for reporting needs.

Required Skills & Knowledge

SaaS Industry Acumen: Deep understanding of the Enterprise SaaS business model key GTM operational processes and common revenue metrics (e.g. ARR bookings ACV lead-to-opportunity conversion sales cycle length retention rates).
Data Modeling & Structure: Strong technical knowledge of Salesforce data objects their relationships and the overall data structure including custom objects.
Communication: Excellent written and verbal communication skills with the ability to translate complex data findings into clear actionable business insights for non-technical stakeholders.
Attention to Detail: Exceptional attention to detail and a commitment to data accuracy and quality.

Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC