Lead Engineer, Observability

JOB DESCRIPTION

Calling all originals: At Levi Strauss & Co. you can be yourself and be part of something bigger. Were a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future.

Summary of the role:

You will be part of the Observability Engineering Team within the Levis Shared Platform & Services Technology Organizationa group committed to delivering end-to-end visibility actionable insights and operational excellence across our digital ecosystem. The teams mission is to empower engineering squads with the data dashboards and analytics they need to detect diagnose and resolve issues fasterultimately improving reliability performance and customer experience.

This role offers a unique opportunity for individuals who are passionate about Observability Site Reliability and Data-Driven Engineering to shape how Levis measures and manages its digital systems. You will play a key role in adoption of AI within our Observability capabilities and advancing Levis Observability Strategydriving proactive monitoring intelligent alerting and continuous improvement across our platforms and services.

As a member of the Observability Engineering Team you will join a growing community focused on building a culture of visibility accountability and performance excellence enabling Levis engineering squads to move with confidence and speed in our ongoing digital transformation journey.

About the role:

• Design build and maintain end-to-end observability solutions covering metrics logs traces synthetic monitoring real user monitoring (RUM) and business telemetry using New Relic and modern cloud-native monitoring services.

• Develop and implement instrumentation of Observability standards for microservices APIs front-end and legacy systems ensuring consistent visibility across hybrid-cloud environments.

• Integrate observability into CI/CD and GitOps workflows enabling automated monitoring alerting and feedback loops throughout the software delivery pipeline.

• Lead cross-functional collaboration with platform Developer Velocity and application teams to establish scalable monitoring architectures and operational excellence practices.

• Drive reliability engineering initiatives by leading root cause analysis incident retrospectives and performance optimization to reduce MTTR and enhance overall system resilience.

• Evaluate select and implement next-generation observability tools and frameworks aligned with enterprise architecture security and scalability goals.

• Mentor and guide engineering teams on observability best practices fostering a data-driven performance-oriented culture across the technology organization.

• Establish and advance observability governance and maturity models ensuring compliance with SLAs.

• Partner with technology and business leadership to translate observability insights into actionable improvements driving product quality developer velocity and operational efficiency.

About you:

• 12 years of total IT industry experience with a strong focus on Observability and monitoring solutions.

• 7 years of solid hands-on experience in administrating managing and integrating the New Relic Solutions in GCP Azure & AWS Cloud.

• Experience in managing Observability Solutions like Datadog Dynatrace Grafana Prometheus etc.

• Deep understanding of the Four pillars of ObservabilityMetrics Events Logs and Tracesand how they interconnect to drive reliability and performance insights.

• Strong background in distributed systems microservices and containerized applications (Kubernetes EKS Docker service mesh architectures).

• Knowledge of automation CI/CD and DevSecOps practices in integrating observability into modern delivery pipelines.

• Excellent communication collaboration & leadership skills with the ability to translate business observability needs into technical solutions

• Strong troubleshooting analytical and problem-solving abilities and.

• Understanding of SDLC Agile Practices & ITIL Frameworks.

• Technical Certifications highly preferred: New Relic Certified Reliability Engineer New Relic verified Foundation New Relic Certified Performance Engineer.

Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care taking time off improving your health or planning for retirement weve got you covered.

Heres a small snapshot:

• Complimentary preventive health check-up for you & your spouse

• OPD coverage

• Best in class leave plan including paternity & family care leaves

• Counselling sessions to prioritize mental well-being

• Exclusive discount vouchers on Levis products

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us regardless of race religion gender gender identity pregnancy disability sexual orientation age national origin citizenship status or genetic information. We actively seek and encourage applications from diverse candidates including those with disabilities and offer accommodations throughout the selection process upon request.

To ensure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate based on race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status.

LOCATION

FULL TIME/PART TIME

Current LS&Co Employees apply via your Workday account.