Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Office WarehouseJob Description
When youre part of the team at Thermo Fisher Scientific youll do important work. And youll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.
Location/Division Specific Information
Join our dynamic team in South Jakarta South Jakarta City Jakarta Indonesia. You will play a pivotal role in Thermo Fisher Scientific Inc. a global leader in scientific solutions.
Discover Impactful Work:
This position is ideal for a meticulously organized customer-centric individual. Own the smooth flow of products facilitating sales operations and handling logistics to enforce to business schedules.
A day in the Life:
- Handle inquiries via email and phone from customers and/or internal parties.
- Perform order management activities: order booking price checking order clearing aligned with companys policies prepare a shipping documentation etc.
- Provide assistance to sales functions and external customers in areas such as product/service order fulfilment processes customer service requests such as end-to-end order status management repair/calibration request product changes or returns accounts receivable collections invoicing requirements.
- Assess individual customer requirements and direct activities to appropriate departments
- Liaise with Finance and other departments on delivery status invoicing and goods receipt postings
- Participate in continuous improvement and process standardization initiatives across SEA
- Maintain SAP transactions accuracy (PO creation GR/IR delivery updates).
Keys to Success:
- Authority at prioritizing meaningful tasks and maintaining clear outlined workflows.
- Collaboration with cross-functional teams.
- Ability to closely follow and implement company protocols.
Education
- Bachelors degree in Supply Chain Business or a related field or equivalent experience.
Experience
- Proven background in customer service supply chain or logistics position.
- Background in commercial operations or sales support.
- Previous roles involving customer-centric settings.
- 1 years experience in order management logistics or customer service (preferably in pharma/life sciences or multinational companies).
Knowledge Skills Abilities
- Strong understanding of supply chain processes.
- Excellent communication and teamwork abilities.
- Ability to effectively implement logistics strategies.
- Proficiency in SAP (S/4 HANA preferred) for PO/SO management.
- Ability to work with 3PL vendors and cross-functional teams.
Physical Requirements / Work Environment
This role involves working in a standard office environment with occasional requirements to visit warehouses or shipping facilities.
Benefits
We offer compensation and eligibility for a robust Annual Incentive Plan (AIP) bonus. Our comprehensive benefits including healthcare and a generous retirement plan are developed to support your well-being. Join an innovative forward-thinking organization where your career development is prioritized through structured growth paths and training.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
