Account Manager

- Represent the business unit in a professional positive manner.

- Develops (with input from cross-functional teams) and deploys comprehensive customer strategies that improve the profitability and growth.

- Articulates a clear understanding of our market share competitive position and profitability at each assigned account.

- Works in conjunction with sales management to deploy comprehensive pricing strategies which are market driven based on value provided the customer and competitive alternatives.

- Develops and deploys the customer interface strategy (points of contact frequency) and builds strong rapport with key decision makers developing coaches and sponsors as necessary.

- Develops proactive new business opportunity (NBO) plans tracking and recording progress toward sales objectives.

- The person is responsible for driving/leading Acquisition Plan delivering and executing the plan.

- Monitors market dynamics including customer and competitor developments and funnels relevant information to the appropriate sales management for consolidation in our market sensing process.

- Takes ownership of total customer satisfaction monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate.

- Develops sales forecasts for use in the LRP and monitors market trends throughout the year for use in monthly forecast adjustments.

- Complies with contract review procedures and BW commercial policies.

- Represent the business unit in a professional positive manner.

- Provides global coordination on customer issues where required.

- Share and seek information outside of his/her BU.

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