Customer Success Manager

Pune - India

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Role- Customer Success Manager

Timing- Eastern Time Zone

Location- Viman Nagar Pune (Working from Office)

About Intangles

Intangles is a leading provider of real-time predictive diagnostics and digital twin technology for the automotive and fleet industry. We help customers optimize fleet operations reduce downtime and achieve higher ROI through advanced AI-driven telematics solutions. At Intangles our mission is to empower businesses with actionable insights and ensure seamless adoption of our technology.

Role Overview

As a Customer Success Manager (CSM) at Intangles you will be the primary point of contact for our customers ensuring they achieve maximum value from our solutions. You will drive customer onboarding product adoption and long-term success while building trusted relationships that lead to retention growth and advocacy.

Responsibilities: -

Customer Onboarding & Implementation:

Lead new customer onboarding and ensure successful deployment of Intangles telematics solutions.

Train customers on platform features ensuring smooth adoption and integration.

Product demonstration and conduct detailed trainings of the entire solution.

Handling customer queries about the product and services through personal meetings calls emails WhatsApp teams or any other mode of official communication.

Account Management & Retention:

Build strong relationships with key customer stakeholders (fleet owners operations managers OEM partners).

Monitor account health proactively address issues and minimize churn. Drive contract renewals and ensure high customer retention rates.

Continuously engage customers by highlighting all the vehicle and driver related issues periodic performance reports etc.

Customer Success & Value Realization:

Understand customer business goals and align Intangles solutions to deliver measurable impact.

Track ROI metrics such as reduced downtime improved fuel efficiency and predictive maintenance adoption.

Propose solutions to meet their objectives and goals.

Product Adoption & Training:

Promote feature utilization and adoption of new product enhancements.

Conduct training sessions workshops and periodic business reviews.

Validation and Testing:

To be able to validate data of the vehicle and the data captured on the platform. Convince customers in case of any gaps in their understanding.

To perform data extraction and vehicle parameter tests using proprietary tools.

Growth & Advocacy:

Identify upsell and cross-sell opportunities in coordination with the sales team.

Cultivate customer advocates for case studies references and industry events.

Play an integral part in generating repeat sales and other references.

Collaboration & Feedback Loop:

Identify any additional requirements and work upon a plan with the internal teams to develop and deliver the same

Work closely with product support and operations teams to deliver superior customer experience.

Share customer insights and feedback to influence product roadmap.

Key Result Area (KRAs)

retention rate & churn reduction.

and timely customer onboarding.

in product adoption and usage metrics.

of upsell/cross-sell targets.

satisfaction (CSAT) and Net Promoter Score (NPS).

business impact delivered to customers.

Qualification & Skills

be fluent in English. Excellent communication presentation and relationship-building skills.

degree in engineering Business or related field (Automotive or Mechanical preferred).

3.37 years of experience in Customer Success / Account Management / Fleet Operations / Telematics / SaaS.

understanding of automotive telematics fleet management or industrial IoT preferred.

understanding of Vehicle Engines and use of Scan Tools (Error Codes)

be able to identify or prepare hypothesis for the vehicle related issues.

-driven mindset with ability to interpret usage metrics and operational KPIs.

-solving attitude and ability to handle escalations.

Office: Excel Power-point presentation and Word

to travel for customer meetings and field visits to USA Mexico and Canada as required. Valid USA or Canada Visa preferred.

Why Join Intangles

Be part of a fast-growing global leader in telematics and AI-powered predictive diagnostics.

Opportunity to work on cutting-edge technology transforming fleet operations.

Collaborative innovation-driven culture.

Career growth opportunities in customer success and beyond.

Required Experience:

Manager

Role- Customer Success Manager Timing- Eastern Time ZoneLocation- Viman Nagar Pune (Working from Office)About IntanglesIntangles is a leading provider of real-time predictive diagnostics and digital twin technology for the automotive and fleet industry. We help customers optimize fleet operations re...