Payments and Consumer Credit Lawyer

About this role
Capital One is excited to have a new opportunity for an experienced solicitor to join our UK Legal Team to lead on supporting the business across payments consumer credit and open banking.

This role sits within our Legal Customer Acquisition Strategy and Operations Team which supports our UK business to navigate risk deliver on its strategy and ultimately provide good customer outcomes. This comes at a time of rapid innovation across payments and lending and Capital One finds itself at an exciting point in its own growth journey in the UK. Therefore knowledge of the industry and an ability to adapt quickly to external or internal change will be essential.

Reporting to the Head of Legal Customer Acquisition Strategy and Operations youll lead your own small team and provide legal advice to our operational lending financial support and payments teams partnering with other senior lawyers and stakeholders across legal external affairs and compliance as needed.

What youll do

• Advise stakeholders across the business on legal and regulatory requirements impacting a consumer credit business particularly in relation to payments open banking and consumer duty

• Build strong partnerships across our Operations Lending and Customer Engagement teams to understand business strategy and support them to navigate risks and opportunities arising from the external legal and regulatory environment

• Partner with internal teams to undertake horizon scanning in areas of specialism and document legal requirements providing training where necessary

• This role will involve people leadership managing a small team of lawyers that are SMEs in various aspects of a consumer credit business including lending customers in financial difficulty and complaints

• Instruct and manage input from outside counsel where needed

• Own your own development and support the development of others within the business through feedback coaching and mentoring

What were looking for

• Qualified solicitor with experience working within or with (if private practice) an established financial services firm that offers consumer credit products is essential

• Detailed knowledge of and experience navigating payments and open banking related legal and regulatory requirements is strongly preferred

• Experience of advising on issues in the context of consumer duty is essential

• Experience of interacting with UK regulators particularly FCA is preferred

• In house experience preferred although this is not essential

• People management experience

• Ability to apply strategic thinking and strong problem solving skills

• Excellent workload management skills with an ability to work in a fast paced environment and flexibility to adapt to our changing business needs

• Confidence in written and verbal communications tailoring content and style to the audience as needed

• Proven track record of delivery with a results focus

• Great relationship building and team working across our supplier and sourcing managers and our broader Legal department and throughout our business multi-functional teams

• Forward thinking on maximising use of digital opportunities as part of providing legal advice and contract drafting

• Genuine focus on delivering a best in class legal service to our business

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. Wed love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women the LGBTQ community and ethnic minority candidates.

Where and how youll work

This is a permanent position and can be based in our Nottingham or London office.

We have a hybrid working model so youll be based in our office 3 days a week on Tuesdays Wednesdays and Thursdays and can work from home on Monday and Friday.

Many of our associates have flexible working arrangements and were open to talking about an arrangement that works for you.

Whats in it for you

• Bring us all this - and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including season-ticket loans cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym subsidised restaurant mindfulness and music London you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:

• REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies

• OutFront to provide LGBTQ support for all associates

• Mind Your Mind signposting support and promoting positive mental wellbeing for all

• Women in Tech promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders particularly for female talent in our industry

If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.