IT Support Analyst

About Collins Foods Limited

Collins Foods is an ASX listed entity proudly employing over 21000 people globally. With a vision to be the Worlds Top Restaurant Operator we operate KFC and Taco Bell restaurants in Australia Germany and the Netherlands.

The Role

As an IT Support Analyst you will be at the forefront of our IT operations supporting a vast network of over 5000 endpoints across multiple countries. We can accommodate a flexible start date based on your restaurant requirements.

This role offers you the opportunity to:

• Innovate and Drive Change: Work with cutting-edge technologies and have the freedom to propose and implement innovative solutions that enhance our IT infrastructure and services.
• Global Impact: Manage and support IT systems that span multiple countries ensuring seamless operations and connectivity for our teams worldwide.
• Autonomy and Ownership: Take charge of IT projects and initiatives from planning through execution and make a tangible impact on our business operations.

Key Duties and Responsibilities

• Provide first- and second-level technical support to end users and restaurants covering hardware software mobile devices network and access issues.
• Troubleshoot and resolve network issues including DHCP DNS and Meraki network devices.
• Manage and maintain user accounts permissions and access rights using Active Directory Intune and Azure/Entra.
• Provision configure and support mobile devices using Intune.
• Support office equipment video conferencing systems and peripherals to ensure smooth operation.
• Provide IT support for executive staff including device setup troubleshooting and maintenance.
• Maintain training equipment laptops iPads and loan devices ensuring they are configured updated and available as needed.
• Assist with end-user computing (EUC) initiatives including desktop and device management software deployment and system upgrades.
• Work autonomously on IT projects and improvement initiatives from planning through execution ensuring timely delivery.
• Identify opportunities for process improvements innovative solutions and enhancements to systems workflows and user experiences.
• Think creatively to solve complex IT problems and implement effective solutions.
• Document solutions create knowledge base articles and contribute to process.
• Ensure compliance with IT security policies in day-to-day support activities.
• Provide clear professional communication to ensure effective support and user satisfaction.

About You

• Demonstrated experience in IT support across hardware software mobile devices networks and end-user computing.
• Hands-on experience with Windows 10 LTSC and Windows 11 desktops/laptops.
• Experience with network troubleshooting including Meraki DHCP and DNS.
• Experience managing user accounts permissions and access via ADUC Intune and Azure.
• Experience provisioning and supporting mobile devices using Intune.
• Knowledge of IT infrastructure office equipment video conferencing and executive device support.
• Familiarity with IT Service Management (ITSM) processes.
• Familiarity with IT project delivery & end-user computing initiatives.
• Experience supporting retail fast-food or QSR operations is desirable.

Why join us at Collins Foods

Our mission at Collins isRestaurants Done Better. We have an obsession for raising the bar on what people think a restaurant experience should be. More Human. More Sustainable. More Digital. More addition to working with iconic international brands there are many advantages to joining the Collins Family. As part of your valuable contribution you will be rewarded with:

• Competitive remuneration short-term incentive bonus program
• Access up to 13 paid Recharge Days per year. Thats a 4-day working week every 4 weeks
• Ownership Share Plan
• Have the autonomy to propose and implement innovative solutions that drive business success.
• Flexible working arrangements including WFH options 1-2 days per week.
• Access to continuous learning opportunities and a clear path for career advancement within a growing global company.
• Early access to long service leave after 7 years tenure
• Commitment to 25% energy reduction by 2026
• Be part of a supportive and dynamic IT team that values your contributions and fosters professional development.

If you are looking for more information or would like a full copy of the position description please contact the Talent Acquisition

Team

Please note the successful applicant/s will be required to undertake pre-employment screening tests which may include a National Police Check and qualifications checks.

CFL is committed to creating a diverse and inclusive environment where everyone feels they belong. We are proud to be an equal opportunity employer and as such all applicants will receive equal consideration for employment for which they qualify including the option of flexible working arrangements where applicable.