Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES

Training Program Development

Design and implement initial onboarding training for new AOC personnel including systems procedures and regulatory requirements.
Develop and manage recurrent and remedial training to maintain operational readiness and compliance.
Create scenario-based training modules for emergency response IROPS and security incidents.

Standard Operating Procedures (SOPs)
Draft update and maintain AOC SOPs in alignment with FAA TSA and airport-specific policies.
Collaborate with AOC leadership and subject matter experts to ensure SOPs reflect current practices and technologies.
Integrate SOPs into training materials and ensure staff understanding and adherence.

Training Scheduling and Records
Maintain a training calendar that includes onboarding recurrent and specialized training sessions.
Track training completion certifications and performance metrics using a learning management system (LMS) or internal tracking tools.
Ensure compliance with regulatory training requirements and internal audit standards.

Instruction and Facilitation
Deliver classroom virtual and on-the-job training sessions for AOC staff.
Facilitate cross-training between AOC roles (Agent Coordinator Supervisor) to promote operational flexibility.
Evaluate training effectiveness through assessments feedback and performance reviews.

Quality Assurance and Compliance
Conduct training audits and spot checks to ensure SOP compliance and operational consistency.
Review incident reports system logs and communications for training-related deficiencies or trends.
Identify performance gaps and recommend corrective training or procedural updates.
Support after-action reviews (AARs) and implement training-related improvements based on findings.
Maintain documentation to support internal and external audits inspections and regulatory reviews.

Stakeholder Collaboration
Coordinate with internal departments (e.g. Security Maintenance Emergency Management IT) to incorporate cross-functional training needs.
Liaise with external partners (e.g. TSA FAA mutual aid agencies) to align training with regulatory and emergency response protocols.
Participate in airport-wide training exercises and drills as a planning and evaluation resource.

Support Daily Operations
Supervise and participate in the work of Airport Operations Center Coordinators including organizing shift resources assigning tasks training scheduling conducting performance reviews and relaying and following complex oral and written instructions.
Assist Joint Operations Center Manager with 24/7/365 administrative duty officer responsibilities.
Other duties as assigned

SUPERVISORY RESPONSIBILITIES

1. Evaluate and conduct performance reviews by established dates ensuring all personnel perform their job duties according to job function standard operating procedures policies and regulations.
2. Ensure employees have proper tools safety gear and uniforms to perform their duties. Participate in hiring disciplinary and termination processes of personnel.
3. Participate in hiring disciplinary and termination processes of personnel.
4. Perform training coaching counseling and provide feedback for personnel growth and development.
5. Ensure administrative functions such as budgeting/budget management payroll/timekeeping personnel compliance and recordkeeping and goal setting are completed in a timely manner.
6. Mentor motivate and lead assigned personnel in alignment with Department Vision Mission and Strategic Principles. Report to management and Human Resources as needed or required.

MINIMUM QUALIFICATIONS
Bachelors Degree in Aviation Management/Administration Business Administration Public Administration Criminal Justice or a field related to aviation plus three years of experience; or an Associates Degree in Aviation Management/Administration Business Administration Public Administration Criminal Justice or a field related to aviation plus five year of experience is required or
An equivalent combination of education and relevant work/industry/military/job specific experience that provides the necessary knowledge skills and abilities to successfully perform the essential job duties.
Work experience should be in Airport operations or security with supervisory responsibility in at least a non-hub or small hub air carrier airport general aviation airport or military facility; familiarity with CLT preferred.
2 years experience in training front-line personnel and maintaining training records in accordance with federal state city and department requirements rules and regulations.

American Association of Airport Executive (A.A.A.E.) Certified Member (CM) and Airport Certified Employee (ACE) or Accredited Airport Executive (AAE) certifications preferred.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:
Federal aviation regulations including 49 CFR Part 1542 and 14 CFR Part 139 or ability to acquire within 30 days of hire.
Aviation radio procedures and phraseology or ability to learn within 30 days.
Microsoft Office Suite (Word Outlook Excel PowerPoint Teams SharePoint OneDrive) Workday E-Builder and other airport-related software systems or ability to learn quickly.

Skills in:
Clear and effective communicationverbally in writing and via radio/telephone.
Organizing data prioritizing resources and managing tasks during routine and emergency operations.
Building strong working relationships with internal and external stakeholders.
Supervising and supporting staff in monitoring security reporting and enforcement activities.

Ability to:
Operate effectively in a fast-paced airport environment including non-movement areas of the airfield.
Maintain situational awareness and respond calmly and decisively in emergencies.
Exercise independent judgment within established rules regulations and procedures.
Deliver exceptional customer service and represent the airport professionally.
Work independently or collaboratively as part of a team.
Communicate with diverse populations and maintain professionalism under pressure.
Operate complex systems such as CCTV access control credentialing and incident reporting tools.
Use standard and mobile computing devices; demonstrate proficiency in Outlook and Word at hire with the ability to learn additional software as needed.
Adapt to evolving threats and operational demands reallocating resources efficiently.

WORKING CONDITIONS AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADA and Other Requirements

Physical Requirements:
This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary.
Incumbents may be required to exert up to 10 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Sensory Requirements:

Concentrated and attentive use of one or more senses (visual color distinction peripheral vision smell distance vision depth perception touch near vision audio and other sensory modalities) for proof reading data entry tabulating data.
Ability to operate in an environment with frequent interruptions.
Comprehend written information in work related documents.
Ability to hear understand and distinguish speech.

General Information:

Must be able to supervise and participate in the work of Airport Operations Center personnel.
Must be able to work assigned shifts including holidays unscheduled overtime and report back to work during emergencies.
Shifts are assigned based on an approved bid process and seniority. No shift can be guaranteed.
Schedule subject to change and overtime.
This is an essential position and is subject to mandatory holdover and call-back during emergencies and irregular operations.
Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude them from employment.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.