Specialty Sales Supervisor

Grand Rapids, MI - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

We are Farmers!

We are more than just your favorite commercials. At Farmers we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions own our actions and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning equal opportunity employer committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isnt just our business its our culture! To learn more about our high-performance culture and open opportunities check out be sure to follow us on Instagram LinkedIn and TikTok.

Workplace: Hybrid ( #LI-Hybrid )

Farmers believes in a culture of collaboration creativity and innovation which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Supervises assigned team members to maximize positive customer experience for both internal and external customers by identifying understanding and resolving inquiries. Focuses on risk acceptability guidelines and favorable profitable business results. Leads assigned team members to maximize team performance and company results. Effectively communicate company strategies related to products and philosophies to team members and monitors teams understanding. Maintains risk selection and financial control integrity by reviewing and analyzing individual team member performance. Inspires develops and mentors assigned team members and employees in other units as requested.

Essential Job Functions

Monitors all aspects of team performance including but not limited to customer experience work product quality efficiency and compliance with established company and regulatory guidelines. Creates and implements plans to constantly improve team performance and develop individual team member skill sets. Accountable for ensuring team members meet individual and team performance goals. Responsible for regularly communicating individual performance to each team member and providing team performance information to assigned Manager or Director. Interacts with and responds to customer inquiries as requested. Partners with other leaders (within and across sites) to develop pilot and execute improvements (example process quality defect reduction lead special projects). Maintains thorough up-to-date working knowledge of established procedures methods contractual provisions and regulatory requirements. Continues to build personal skill set by participating in in-house or outside in surance / industry-related courses / seminars as deemed necessary to expand product / system/ process knowledge. Understands supports and advocates organizations overall strategy. Models promotes and advocates Farmers core values. Performs other duties as assigned. CORE COMPETENCIES: Business Results sets the standard for individual performance metrics and goals while contributing to the overall success of the department. Innovation identifies suggests and contributes to innovative process changes to support business practices and organizational strategy. Communication- adapts communication style to audience. Uses communication to clarify persuade and influence audience. Job Knowledge- advanced understanding of contact center processes and customer needs. Team Work- seeks and accepts feedback to/from others to reach full potential and achieve company goals. Looks for opportunities to improve individual and company performance by identifying and implementing best practices. Leadership- Pursues informal and formal opportunities to inspire develop and mentor other employees.

Physical Actions

This role whether performed virtually or in an office setting will include normal and customary distractions noise and interruptions. Sits or stands for extended periods of time up to a full work shift. Occasionally reaches overhead and below the knees including bending twisting pulling and stooping. Occasionally moves lifts carries and places objects and supplies weighing 0-10 pounds without assistance. Listens to interprets and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material resources and other objects. Ability to continuously operate a computer for extended periods of time up to a full work shift. Physical dexterity sufficient to use hands arms and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

High School Diploma or equivalent required. Bachelors degree preferred.

Experience Requirements

Sales leadership experience along with a proven ability to drive results through coaching and leadership.

Benefits

Farmers offers a competitive salary commensurate with experience qualifications and location.
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information review What we offer on Location(s): US - MI - Grand Rapids US - MI - Caledonia
Anticipated application deadline: At Farmers the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants including those with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033 Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race color religion gender sexual orientation gender expression genetic information national origin age disability marital status military and veterans status or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunitiesCheck out be sure to follow us onInstagramLinkedIn and TikTok.
Spokane WA only: Residents who prefer not to provide their address click here to submit your resume via email:

Required Experience:

Manager

We are Farmers!We are more than just your favorite commercials. At Farmers we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. ...

We are Farmers!

Workplace: Hybrid ( #LI-Hybrid )

Job Summary

Essential Job Functions

Physical Actions

Education Requirements

High School Diploma or equivalent required. Bachelors degree preferred.

Experience Requirements

Sales leadership experience along with a proven ability to drive results through coaching and leadership.

Benefits

Farmers offers a competitive salary commensurate with experience qualifications and location.
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information review What we offer on Location(s): US - MI - Grand Rapids US - MI - Caledonia
Anticipated application deadline: At Farmers the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants including those with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033 Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race color religion gender sexual orientation gender expression genetic information national origin age disability marital status military and veterans status or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunitiesCheck out be sure to follow us onInstagramLinkedIn and TikTok.
Spokane WA only: Residents who prefer not to provide their address click here to submit your resume via email:

Required Experience:

Manager

Key Skills

Aircraft Operations
Communication
Guest Services
Jms
Import & Export
Analytics

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About Company

Farmers

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Specialty Sales Supervisor

Grand Rapids, MI - USA

Job Summary

Job Summary

Essential Job Functions

Physical Actions

Education Requirements

Experience Requirements

Job Summary

Essential Job Functions

Physical Actions

Education Requirements

Experience Requirements

Key Skills

About Company

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