Customer Service Rep

Wilmington, DE - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Professional Technicians LLC we are committed to providing exceptional service and support to our customers. As we continue to grow we are looking for a friendly proactive and detail-oriented individual to join our customer service team. If you are passionate about helping others and delivering top-notch support wed love to hear from you!

Job Description:

We are seeking a Customer Service Representative who will serve as the first point of contact for our customers playing a vital role in ensuring customer satisfaction. You will be responsible for providing professional timely and accurate assistance across multiple communication channels including phone email and chat.Part-Time (PT) M-F opportunities available.

Key Responsibilities:

Handle inbound and outbound customer inquiries via phone email or chat.
Provide accurate timely and professional information about our products services and policies.
Resolve customer issues complaints or concerns in a friendly and efficient manner.
Maintain a positive empathetic and professional attitude at all times.
Process orders forms applications and requests.
Update customer records and document interactions accurately.
Collaborate with other departments to ensure customer satisfaction and effective problem resolution.
Participate in ongoing training to stay updated on product knowledge and customer service best practices.

Qualifications:

High school diploma or equivalent (additional education is a plus).
Previous experience in customer service retail or a related field is preferred.
Strong verbal and written communication skills.
Ability to remain calm and patient with customers during challenging situations.
Proficient in Microsoft Office and basic computer skills.
Ability to multitask and manage time effectively in a fast-paced environment.
A positive attitude and a desire to make a meaningful impact for our customers.

Benefits:

Competitive hourly rate of $18/hr for training and $20/hr after trainings completed

How to Apply:

If youre ready to be part of a dynamic and supportive team please submit your resume and a brief cover letter explaining why you would be a great fit for this role to .

We look forward to hearing from you!