Director of Front Office Embassy Suites Washington DC Convention Center

EOE/AA/Disabled/Veterans

Are you a hands-on polished people-focused leader who thrives in a fast-moving high-occupancy environmentand believes in structure empowerment and developing talent from within Embassy Suites Washington DC Convention Center is seeking a Director of Front Office who can elevate service drive morale and create a culture where people grow thrive and deliver exceptional guest experiences from the moment they walk through our doors.

This is your opportunity to lead a full-service all-suite Front Office operation in the heart of downtown DCsteps from the Walter E. Washington Convention Centersurrounded by energy purpose and possibility. If youre strategic service-obsessed and ready to make a bold impact this is your stage.

This role is designed for a hospitality leader who elevates the guest journey from arrival to departure while driving success factors across service team engagement and operational performance.

As a high-occupancy city-center hotel steps from the Walter E. Washington Convention Center we welcome a diverse mix of business convention and leisure travelersand we are looking for a Director who thrives in a fast-paced high-energy environment.

What will I be doing

As a Director of Front Office you would be responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implement and monitor all corporate marketing programs
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Run and complete daily reports analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit interview and train team members

Pay Rate:The annual salary range for this role is $95000 - $105000.

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What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• Career growth and development