IT Support Specialist (Fully Onsite)

We are seeking a proactive and dedicated IT Support Specialist to join our dynamic IT team. The successful candidate will provide first-line technical support to end-users ensuring smooth operation of hardware software and network systems across the organization. This role is ideal for someone passionate about technology problem-solving and delivering excellent solutions to system-related issues.

Key Responsibilities:

•  Provide first-line support to end-users for hardware software network and system issues.
• Install configure and maintain computers peripherals software and mobile devices.
•  Assist in monitoring network performance troubleshooting connectivity issues and reporting problems to the IT Manager.
• Support IT infrastructure maintenance including servers printers and communication systems.
• Help maintain software licenses user accounts and access controls.
•  Assist with IT procurement asset tracking and documentation of IT equipment.
• Maintain records of IT support requests incidents and resolutions.
• Collaborate with other IT team members on projects upgrades and process improvements.
• Ensure compliance with IT policies procedures and security standards.
•  Provide training and guidance to end-users on IT systems and software usage

Qualifications :

• Diploma or Bachelors degree in Information Technology Computer Science or related field preferred.
•  23 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows and operating systems Microsoft Office 365 and basic networking concepts.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• A proactive and team-oriented mindset.

Additional Information :

 Skill Requirement:

• Basic understanding of networks servers operating systems and common enterprise software.
• Proficiency in troubleshooting hardware software and connectivity issues.
• Strong communication problem solving and customer service skills.
• Familiarity with ERP systems and IT asset management is an advantage

Only Qualified Candidates will be contacted. 

Remote Work :

No

Employment Type :

Full-time