Utility Billing Representative

CLOSING DATE: 11/24/2025

SCHEDULE: Monday - Friday 7:30 am - 5:00 pm with every other Friday off (9/80 schedule)

SUMMARY

Under the general direction of City Treasurer performs a variety of general technical accounting duties involving financial transactions and record keeping and utility customer service; and provides a variety of administrative support to assigned staff and programs.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES

• Provide excellent customer service in person or via telephone to both city employees and customers including working with emergencies and handling a high call volume researching and resolving questions and problems communicating city policies responding to complaints and maintaining professionalism in stressful situations.
• Perform technical work in keeping financial records recording and checking transactions and preparing financial and statistical statements and reports; this includes working with bankruptcy attorneys small claims accounts third-party collection agencies health department personnel foreclosure agencies and banks.
• Correct billing errors and complete utility account adjustments as necessary.
• Prepare and distribute delinquent account notices schedule payment plans with customers coordinate shut-offs for delinquent accounts submit accounts to the county for collections via property tax certifications and refer eligible accounts to a third-party collection agency as needed.
• Prepare print and distribute utility bills for residential commercial hydrant meters and city-owned meters; update billing messages to inform customers of city events and upcoming billing changes.
• Assist customers with questions related to utility bills utility deposits service fees and utility services.
• Review and adjust Equal Payment Plans as necessary and Sewer Calculations annually.
• Coordinate workflow and weekly shut-offs for residential accounts with meter technicians and commercial accounts with the commercial water technician.
• Coordinate annually with Salt Lake County Circuit Breaker administrator to obtain a list of eligible West Jordan residents; review add and delete participants to ensure accuracy of the administration of the city relief water rate program.
• Work with the citys partner who administers the Utility Hardship Program to provide account information balances and receive pledges to pay.
• Review and prepare fiscal year-end reports.
• Complete yearly audit of customer accounts to ensure accurate billing
• Prepare letters memoranda schedules payment and billing adjustments lists reports and related documents.
• Process and update changes for all aspects of utility accounts. Perform other related duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS

Education: High school diploma or GED supplemented by specialized coursework in accounting or business practices.

Experience: Four years of customer service and clerical experience including two years of financial record-keeping. Utility billing experience preferred

Certifications/Licenses:

• Valid Utah Drivers License

KNOWLEDGE SKILLS AND ABILITIES

Knowledge of:

• Principles and practices of customer service.
• Standard office procedures methods and computer equipment.
• Fundamental principles and procedures of fiscal record keeping.
• Basic mathematical principles.
• Principles and techniques used in dealing with the public.
• Methods practices and procedures used in account record keeping pertinent to utility billing.
• Principles and procedures of reporting and databases.
• Mathematical principles applied to financial and statistical record keeping.
• Generally accepted accounting and bookkeeping principles and procedures and their application to accounting transactions and databases.
• Modern office methods procedures and equipment including computer programs and applications.
• Automated financial management systems.
• Cash handling and banking procedures.

Skill with:

• Operating modern office equipment including computer equipment and software.

Ability to:

• Learn and apply pertinent Federal State and local laws codes and regulations including administrative and departmental policies and procedures.
• Accurately tabulate record and balance assigned transactions.
• Interpret and apply bookkeeping principles and procedures involved in maintaining the control of records financial statements and databases.
• Work under supervision within a well-defined framework of standard policies and procedures.
• Understand the organization and operation of the assigned department and the City necessary to assume assigned responsibilities.
• Perform general technical accounting work including maintaining appropriate files and compiling information for reports.
• Accept and complete complex assignments.
• Create e-mails customer letters and correspondence.
• Prepare and maintain a variety of routine financial statements reports records and files.
• Examine and verify financial documents and reports.
• Exercise good judgment flexibility creativity and sensitivity in response to changing situations and needs.
• Perform mathematical computations quickly and accurately.
• Plan and organize work to meet schedules and timelines.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely both orally and in writing.
• Establish maintain and foster positive and harmonious working relationships with those contacted in the course of work.

WORKING CONDITIONS AND PHYSICAL DEMANDS

Work in a standard office environment which includes reaching bending sitting standing talking hearing and listening. Ability to work in a hybrid and remote work environment.

Required Experience:

Unclear Seniority