Client Success Manager (Gaming) Remote
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
The Client Success Manager (Gaming) will lead key gaming accounts driving success across operators studios and platform partners in the gaming ecosystem. This role focuses on building strategic relationships with gaming clients optimizing player payment experiences and influencing growth strategies at the executive level. The ideal candidate has deep knowledge of the gaming landscape strong technical fluency in payments and platform integrations and a passion for delivering exceptional client and player outcomes.
Essential Responsibilities:
- Own and expand key gaming accounts identifying opportunities for revenue growth cross-sell and upsell across PayNearMes portfolio.
- Develop and execute strategic account plans that align with client growth objectives player acquisition strategies and business targets.
- Collaborate with client executives and commercial teams to structure and negotiate renewals expansions and new business initiatives.
- Leverage deep insights into player payments and transaction data to uncover trends that drive incremental revenue and improve ROI.
- Build executive-level relationships with decision-makers across product finance and operations functions to influence strategic direction.
- Partner with marketing product and revenue operations to deliver scalable growth programs and go-to-market initiatives within the gaming segment.
- Track and report on commercial performance ensuring forecasting accuracy contract compliance and strong revenue retention metrics.
- Act as a strategic advisor positioning PayNearMes gaming solutions to address emerging industry needs and regulatory shifts.
Qualifications :
- Bachelors degree in Business Marketing or a related field or equivalent work experience.
- 46 years of experience in client success or account management within the gaming or payments industry.
- Strong understanding of gaming platforms player lifecycle and regulatory environments (including iGaming and sports betting).
- Advanced technical understanding of payments platforms wallet integrations and player transaction flows.
- Proven ability to build and maintain executive-level relationships and manage large complex accounts.
- Exceptional communication data-driven decision-making and strategic planning skills.
- Passion for the gaming industry and delivering exceptional client and player experiences.
Additional Information :
Benefits
- Base salary per year (paid semi-monthly)
- Fast- paced and professional work culture
- Stock options with standard startup vesting - 1 year cliff; 4 years total
- $50 monthly communication expense stipend to go towards your phone/internet bill
- $250 stipend to enhance your WFH setup
- Reimbursement for peripheral equipment: monitor (up to $400) keyboard and mouse (up to $200)
- Premium medical benefits including vision and dental (100% coverage for employees)
- Company-sponsored life and disability insurance
- Paid parental bonding leave
- Paid sick leave jury duty bereavement
- 401k plan
- Flexible Time Off (our team members typically take off 3-4 weeks per year)
- Volunteer Time Off
- 13 scheduled holidays
- 4-6x / year in-person team meet-ups
Salary Range: $115000-$125000
Variable: $40000
PayNearMe strives to create a workplace where all employees thrive. We welcome candidates from all backgrounds experiences and perspectives. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. If you meet the majority of the qualifications and bring enthusiasm for the role we encourage you to apply.
Were in this together to do the right thing. We deliver real results we are proud of while remaining respectful transparent and flexible.
PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.
Candidate information will be treated in accordance with our job applicant privacy notice found at: for Disabled Applicants
Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and si ... View more
