Senior Manager, Technical Services (Network Security) ASEAN

The Technical Services Senior Manager position requires exceptional attention to detail excellent interpersonal skills and the commitment to thrive in a fast-paced multi-tasking environment. The position is responsible for leading the Technical Services Implementation and Delivery Teams for ASEAN (NetSec).

Your Impact

• Provide strategic direction and input to the technical development of the Technical Services group

• Manage the daily activities of the ASEAN Network Security consulting organization including Professional Services engineers and resident engineers

• Interface with the Sales Leadership team to ensure customers technical requirements are met

• Provide strategic direction and input to the technical development of service delivery professionals.

• Lead a team of services delivery professionals so that they can achieve their full potential and have a rewarding career with a specific focus on work life balance and active career development of all staff

• Manage the daily activities of the service delivery professional staff covering activities such as hiring promotions time off expense reports development growth training and where necessary disciplinary actions

• Work with our partners to provide strategic direction and input to the development of their service product offerings service delivery capabilities.

• Handle day-to-day personnel issues such as hiring promotions time off and disciplinary actions

• Provide status updates to regional leadership on all major activities

• Be an active participant in various management forums and provide input into the quarterly business review cycle as well as be proactive in escalating any customer impacting issues 

Qualifications :

Your Experience 

• Undergraduate degree. Graduate degree (MBA or Master of) is preferred

• 7 years managing teams of 10 service delivery professionals technology focused preferred

• Strong influencing skills and the ability to present at internal and external meetings and events regarding professional services

• Ability to provide direction to and oversee multiple engagements concurrently and prioritize your workload proactively

• Proven ability to exhibit a sense of urgency to deal with customer escalations yet remain calm and composed in your pursuit of resolutions. 

• Demonstrated leadership and team building capabilities

• Excellent written and verbal communication skills  

• Good technical knowledge of Internet security concepts and implementations/products across Network Security.

Additional Information :

The Team

Our technical services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients post-sale. Our dedication to our customers doesnt stop once they sign it evolves.

As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time