Specialist, Vendor Operations

Key Responsibilities:

• Vendor Onboarding:

  • Oversee and manage the vendor onboarding process ensuring all required stepsincluding documentation collection training coordination platform setup and device logisticsare executed within established SLAs.

  • Monitor onboarding progress and escalate delays or blockers to relevant teams for resolution.

  • Collaborate with sales onboarding and marketplace teams to ensure a seamless and timely transition from signed vendor to operational readiness.

  • Identify gaps in the onboarding funnel and work cross-functionally to implement process improvements that drive vendor activation rates and time-to-launch efficiency.

• Incubation & Zombie Vendor Performance:

  • Monitor and manage incubation and zombie vendor performance metrics.

  • Implement corrective actions to improve vendor engagement readiness and activation rates.

  • Ensure execution excellence by aligning internal and external stakeholders around performance improvement initiatives.

• Device Management:

  • Oversee device shipments to newly onboarded vendors and manage SLAs to ensure timely delivery.

  • Coordinate with logistics and IT teams to ensure proper device configuration tracking and inventory.

  • Manage the collection and deactivation process for devices from churned or inactive vendors.

• Process Optimization:

  • Identify and implement improvements to existing processes focusing on reducing  SLAs and enhancing vendor experience.

  • Lead root-cause analyses for recurring operational issues and work with cross-functional teams to design and roll out solutions.

• Performance Monitoring & Reporting:

  • Develop and maintain dashboards and reports to track vendor operational KPIs.

  • Analyze trends and performance data to proactively address issues and opportunities.

• Cross-Functional Collaboration:

  • Work closely with compliance legal product and local operations teams to align process improvements with business requirements.

  • Support marketplace expansion and transformation projects with vendor-related inputs and execution.

• Continuous Improvement & Project Support:

  • Participate in process reengineering initiatives using Lean/Six Sigma/Agile methodologies.

  • Contribute to business case development and pilot testing for new tools or workflows.

Qualifications :

• Minimum 2 years of experience in business process optimization strategic planning or related fields ideally in vendor operations.

• Strong analytical skills with the ability to assess data and identify improvement areas.

• Experience working in cross-functional teams and supporting project implementation.

• Familiarity with process improvement methodologies such as Lean Six Sigma or Agile.

• Basic project management experience using tools like Jira or Asana.

• Good communication skills with the ability to work with diverse teams and stakeholders.

Remote Work :

No

Employment Type :

Full-time