Planned Care Waitlist Advisor

Mō tēnei tūranga About the role 

Help whānau get seen sooner. Every call youll make clears a path to care. As a Planned Care Waitlist Advisor with Whakarongorau Aotearoa youll be a friendly proactive voice reaching patients who are waiting for appointments like First Specialist Assessments and post-discharge follow ups. Youll confirm details remove those who no longer need care and keep the system humming so hospitals can meet national targets and patients get timely access to treatment.  

This is mission-drive mahi that reduces waitlists lifts hospital efficiency and improves outcomes across Aotearoa. If you love purposeful work and connecting with people this role is for you.  
 

Ngā haepapa matua Key responsibilities 

• Make impact calls: Contact patients within planned care waitlists and manage inbound enquiries  
• Keep data clean keep care moving: Update records accurately flag those who no longer require care to reduce backlog 
• Champion equity: Demonstrate commitment to Te Tiriti o Waitangi and better outcomes for Māori and priority populations 
• Partner with hospitals: Help services meet elective surgery targets and improve system flow   
• Lift the bar: Document interactions and contribute ideas for continuous improvement  
   

Ngā hua mōu Whats in it for you 

• Meaningful mahi that directly improves access to care for communities across Aotearoa 
• Be part of a supportive a team making a tangible impact on health outcomes 
• Perks available across Boost and Samsung  
• Grow your skills in patient engagement health service operations and data accuracy 

Qualifications :

Pehea koe About you 
 

Ōu wheako ōu mātauranga hoki -Qualifications and experience 

• Confident communicator with genuine empathy and a customer-service mindset 
• Experience in customer service or health-related roles (desirable) 
• Comfortable managing outbound and inbound call volumes and working to target 
• Strong understanding of Te Tiriti o Waitangi and commitment to equity in health 
   

Ōu āheitanga ōu pūkenga hoki -Skills and competence 

• Connection comes naturally: You build rapport fast and explain things clearly  
• Detail driven: Accurate data entry and organised follow-through  
• Team-spirited: Collaborative reliable and solutions-focused  
• Tech-savvy: with modern systems for call handling and record keeping 

If you are excited about this role and think you have what it takes but your experience doesnt align 100% we still want to hear from you and would encourage you to apply. 

Additional Information :

Ō mātou uara  Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder

Remote Work :

Yes

Employment Type :

Part-time