Program Manager AI Product Ops

Where and how you can work

Our flagship campus is in Sydney with a growing presence in Melbourne. This will be a hybrid role either in Sydney or Melbourne with a preference for Sydney.

About the Group

Youll be joining User Help Experience part of Canvas User Voice org and is one of our most advanced AI product teams. The group designs and builds the next generation of agentic AI-powered support experiences such as the Canva Help Assistant that help users instantly find answers and solve problems on their own. The group is home to 50 cross-functional specialists across Engineering Product and Design all working together to redefine what AI-first support looks like at scale.

About the Role

This newly created role will own and evolve our group-wide JIRA ecosystem streamline delivery across teams and scale operational excellence across Engineering Product and Design and proactively identify AI-driven automation opportunities within the group. Youll partner closely with User Help Experience Leadership team Technical Program Managers Operation Business Partners and Data teams to bring structure to complexity connecting strategy to execution and helping teams move faster smarter and with greater impact.

Were looking for a Program Manager who thrives at the intersection of technology data and operations bringing rhythm and clarity to fast-moving AI-powered teams. Youll play a key role in how the User Help Experience group operates freeing leaders to focus on strategic priorities while improving transparency alignment and delivery speed across AI-driven initiatives.

What youd be doing in this role

• Scale operational excellence: Proactively orchestrate collaboration across engineering product design and operations specialties such as facilitating clear communication for delivery updates clear documentation in confluence discovery templates for discovery facilitate agile retrospectives and escalate early issue escalation to keep initiatives on track. Action improvements from retrospectives and continuously improve best practices across teams.

• Cross-team project & delivery support: Partner with group leads to translate scope of goal candidates into clear actionable plans and goals during planning while working with teams to see through their delivery across teams. This role may also own smaller initiatives or milestones to build out scalable processes documents and presentations for diverse stakeholders.

• Data reporting projections & strategic opportunities: Deliver regular datadriven reports and forecasts in Looker/Streamlit to inform group leadership decisions. For this they will help setup experiment tracking analysis and reporting of key projects across the group (e.g. costs modelling for AI impact). This role will surface delivery and scoping risks to recommend coursecorrections to teams as well as strategic opportunities that improve our metrics in the long-term such as building various scenario models to forecast AI cost and usage.

• Generalist with can-do-attitude: Acts as the Chief Wrangler aligning teams and providing visibility. They jump where needed to anticipate and unblock initiatives while selflessly making sure the invisible work gets done.

• Identify and pilot AI-driven automation opportunities that reduce manual effort improve visibility and free teams to focus on high-impact work.

Youre probably a match if you have

As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.

• 5 years in program or project management product operations Chief of Staff or strategy roles ideally within Big Tech high-growth SaaS or startup environments.

• Deep expertise in JIRA Confluence OKR/goal frameworks Hands-on experience with Agile methodologies such as sprint planning and backlog management to optimise delivery velocity in working with product teams is a plus.

• Proven track record of coordinating cross-functional teams and initiatives driving operational cadences and delivering strategic projects on time and within scope.

• Experience working closely with Product Engineering and Design teams bringing alignment across disciplines to deliver shared outcomes.

• Strong communicator: able to visualize complex ideas create data visualizations and present clear recommendations to stakeholder audiences.

• Skilled in stakeholder engagement and influence building rapport quickly across engineering product design and leadership levels.

• Curiosity or experience leveraging AI to drive automation and operational efficiency exploring new ways to streamline workflows and improve delivery.

• Advanced Excel analytics and familiarity with data visualization tools (e.g. Tableau Looker) to transform insights into backable reports and projections that will inform our strategy. Background in consulting or investment banking is a plus.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.

Heres a taste of whats on offer:

• Equity packages - we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more

• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

Remote Work :

Yes

Employment Type :

Full-time