Design & Process Lead

Reporting directly to the Head of Program Governance join Nines P&C Transformation journey in this newly created role as our Design & Process Lead!

Make your mark by strategically designing and revolutionising our People & Culture processes applying a user-first approach to boost efficiency and deliver intuitive streamlined experiences across our entire workforce.

Day to day you will:

• Lead discovery and process analysis across P&C documenting current state and establishing a comprehensive P&C service catalogue.
• Apply improvement methodologies to identify bottlenecks and then design future-focused processes for greater efficiency and scalability.
• Champion a Human-Centred Design (HCD) approach in service design ensuring processes are simple intuitive and digitally enabled for a seamless user experience.
• Leverage technology automation and AI to drive process optimisation and work closely with the HRIS implementation team to ensure system alignment.
• Own and manage improvement projects from concept to successful implementation translating employee data and feedback into actionable design recommendations.
• Collaborate effectively with P&C leaders and functional heads building internal HCD capability and partnering on change enablement for smooth adoption.

Qualifications :

Championing a practical user-first approach you will be highly skilled in designing intuitive effective and digitally enabled P&C services that significantly contribute to the functions efficiency and scalability. 

What you will bring:

• Proven experience leading process design and re-engineering initiatives within a large complex organisation.
• A strong background in Human Resources processes and systems including an understanding of HRIS and tiered service model implementations (e.g. ServiceNow Workday).
• Expertise in process mapping tools methodologies and visualisation tools (e.g. Visio Lucidchart Miro).
• Demonstrated application of Human-Centred Design (HCD) or Design Thinking principles to solve complex service or operational problems.
• Exceptional analytical and problem-solving skills with a track record of implementing effective solutions.
• Strong stakeholder engagement and change management skills with the ability to influence and gain buy-in for new ways of working.
• Highly Desirable: Certification in a process design methodology (e.g. Lean Six Sigma BPMN).

Additional Information :

How we work

At Nine our flexible work options vary by role and team. Depending on the position this may include flexible hours hybrid work or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers.
• Access to Employee Exclusives program - a way of getting closer to our incredible brands offering unique experiences behind-the-scenes access and awesome perks.
• Digital newspaper subscription to our mastheads.
• Annual gift voucher for Stan subscription.

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

Were committed to a safe respectful and inclusive Nine. From day one youll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people people with disabilities and of all ages genders nationalities backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

Remote Work :

No

Employment Type :

Full-time