Guest Relations Agent

Doha - Qatar

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

The main job responsibilities include but are not limited to:

Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.
Achieve Quality Audit result of 95% and above through consistent documented training.
Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards room keys welcome letter)
Assist and process check in/out for VIPs guests efficiently and professionally.
Escort guests to their rooms and conduct Room Orientation.
Update guest information into the computer after a complete check in.
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
Handle issuance of guest room key cards and ensure effective control for guest security.
Ensure that all messages mails and packages are delivered to the guest room.
Assist at the Information counter and Business centre & M Lounge as and when assigned.
Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently & courteously.
Follow up with Bell desk regards shuttle Bus.
Daily courteous calls to guests in house.
Report any unusual occurrences or requested to manager.
Be aware of the hotel accident Prevention Policies.
Ensure the cleanliness and neatness of front office area.
Review log book verify outstanding and follow up pending. Identify if any special assignment for the day check Hotel situation occupancy functions groups VIPs.
Re-announce VIP rooms to Housekeeping and F&B departments.
Check if all departure details for the day have been taken as well as for the next day.
To arrange for bouquets cake and cards in case of guests anniversary and birthdays.
Inspect VIP rooms after amenities are placed.
Coordinate with the related Team in regards to arrival & departure transport arrangements for the day.
File daily guest relations reports and documents systematically.
At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.
Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly.
Achieve the highest profitability through generating revenues and applying proper cost management.
To be punctual on duty.
Be well groomed to the standards laid down.
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt caring and helpful attitude.
To anticipate the needs of the customer whenever possible to enhance quality service and in turn enhance customer satisfaction.
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner.
To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
Ensures oneself is thoroughly familiar with the hotels emergency procedures and in a state of preparedness for any emergency which may occur.
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
Encourage and participate in Corporate Social Responsibility (CSR) activities.
Other duties as assigned
Assist in Task Force Teams for new openings.
Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications :

University Degree in Hotel Management fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
Fluency in Russian and Turkish is preferred.

Remote Work :

Employment Type :

Full-time

The main job responsibilities include but are not limited to:Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.Achieve Quality Audit result of 95% and above through consistent documented training.Keep VIP folders ready for VIP arrivals and All inclu...

The main job responsibilities include but are not limited to:

Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.
Achieve Quality Audit result of 95% and above through consistent documented training.
Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards room keys welcome letter)
Assist and process check in/out for VIPs guests efficiently and professionally.
Escort guests to their rooms and conduct Room Orientation.
Update guest information into the computer after a complete check in.
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
Handle issuance of guest room key cards and ensure effective control for guest security.
Ensure that all messages mails and packages are delivered to the guest room.
Assist at the Information counter and Business centre & M Lounge as and when assigned.
Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently & courteously.
Follow up with Bell desk regards shuttle Bus.
Daily courteous calls to guests in house.
Report any unusual occurrences or requested to manager.
Be aware of the hotel accident Prevention Policies.
Ensure the cleanliness and neatness of front office area.
Review log book verify outstanding and follow up pending. Identify if any special assignment for the day check Hotel situation occupancy functions groups VIPs.
Re-announce VIP rooms to Housekeeping and F&B departments.
Check if all departure details for the day have been taken as well as for the next day.
To arrange for bouquets cake and cards in case of guests anniversary and birthdays.
Inspect VIP rooms after amenities are placed.
Coordinate with the related Team in regards to arrival & departure transport arrangements for the day.
File daily guest relations reports and documents systematically.
At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.
Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly.
Achieve the highest profitability through generating revenues and applying proper cost management.
To be punctual on duty.
Be well groomed to the standards laid down.
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt caring and helpful attitude.
To anticipate the needs of the customer whenever possible to enhance quality service and in turn enhance customer satisfaction.
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner.
To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
Ensures oneself is thoroughly familiar with the hotels emergency procedures and in a state of preparedness for any emergency which may occur.
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
Encourage and participate in Corporate Social Responsibility (CSR) activities.
Other duties as assigned
Assist in Task Force Teams for new openings.
Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications :

University Degree in Hotel Management fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
Fluency in Russian and Turkish is preferred.

Remote Work :

Employment Type :

Full-time

Key Skills

Restaurant Experience
Customer Service
Hotel Experience
Taleo
Hospitality Experience
Cashiering
Food Safety Experience
Guest Relations Experience
Animal Handling
Front Desk
Guest Services
Phone Etiquette

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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