Guest Experience Agent
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
Welcome and greet guests warmly upon arrival.
Respond promptly and professionally to guest inquiries and requests.
Assist guests with check-in/check-out processes where applicable.
Provide accurate information about the property amenities local attractions and services.
Handle guest complaints or concerns with empathy and efficiency escalating when necessary.
Maintain a clean and organized reception or guest area.
Collaborate with other departments to ensure seamless guest experiences.
Document and report guest feedback to management for continuous improvement.
Uphold the companys brand standards and policies in all guest interactions.
Qualifications :
Qualifications:
High school diploma or equivalent; additional education or certification in hospitality is a plus.
Previous experience in customer service or hospitality preferred.
Excellent communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Strong problem-solving skills and attention to detail.
Proficiency with reservation and front desk software (if applicable).
Flexible availability including weekends and holidays.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
