Reservations and Royal Services Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized customeroriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations guest inquiries and provide personalized services to ensure the highest level of satisfaction.
Key Responsibilities:
Reservations Management:
- Process and manage hotel room reservations efficiently and accurately.
- Ensure all reservation details are correctly entered into the system.
- Respond to guest inquiries regarding room availability rates and amenities.
- Upsell hotel services and amenities to maximize revenue.
Guest Services:
- Provide personalized assistance to guests before during and after their stay.
- Handle special requests and VIP arrangements to ensure a memorable guest experience.
- Address guest concerns and resolve issues promptly and professionally.
- Coordinate with other departments to fulfill guest needs and requests.
Communication:
- Maintain clear and effective communication with guests via phone email and inperson interactions.
- Provide information about hotel facilities services and local attractions.
- Collaborate with the Front Office and other departments to ensure seamless guest experiences.
Administration:
- Maintain accurate records of guest interactions and transactions.
- Prepare reports on reservations occupancy and guest feedback.
- Assist in the preparation of promotional materials and packages.
Qualifications :
Qualifications:
- Previous experience in reservations guest services or a similar role in the hospitality industry.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours including weekends and holidays.
- Fluency in English; additional languages are a plus.
Personal Attributes:
- High level of professionalism and integrity.
- Customerfocused with a warm and welcoming demeanor.
- Strong problemsolving skills and attention to detail.
- Ability to work independently and as part of a team.
- Adaptability to a fastpaced and dynamic environment.
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Channel Marketing
- Accounting Tally
- CSS
- Corporate Risk Management
- Hibernate
- Brokerage
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
