Team Leader, Accommodation Operations

Hobart - Australia

Monthly Salary: $ 101821 - 111917

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Team Leader Accommodation Operations

Skilled in coordinating complex accommodation processes across multiple sites while leading a team to deliver exceptional service
Proven ability to collaborate effectively with stakeholders to streamline operations and enhance the student experience
Full time ongoing role based in Hobart or Launceston

About the opportunity

The Team Leader Accommodation Operations is a key leadership role within the University of Tasmanias Campus Accommodation team which manages over 2500 student beds across multiple sites. This position ensures the delivery of a safe vibrant and student-focused residential experience by overseeing day-to-day operations and leading a high-performing customer service and administrative team. The role is central to implementing strategic initiatives managing the full accommodation lifecyclefrom applications and offers to arrivals departures and maintenance coordinationand driving continuous improvement in systems policies and processes to enhance operational efficiency and student satisfaction.

Beyond operational oversight the Team Leader plays an important role in data and systems analysis to inform decision-making and improve performance. The position also manages administrative and operational aspects of the Universitys Purpose-Built Student Accommodation (PBSA) arrangement and collaborates closely with internal and external stakeholders to ensure alignment with the Universitys strategic mission. Guided by the Residential Communities Strategy this role contributes to creating safe vibrant and uniquely Tasmanian residential communities where students can thrive underpinned by principles of being resident-focused collaborative innovative and sustainable.

What youll do:

Manage strategic operations across multiple accommodation sites including implementing initiatives that impact service delivery and resident experience.
Lead the Accommodation Operations team fostering a culture of service excellence collaboration and continuous improvement.
Oversee accommodation services including student applications industry and conference bookings catering requests and room inspections ensuring compliance with policies and procedures.
Manage communication and stakeholder engagement acting as an escalation point and ensuring timely professional responses to internal and external enquiries.

What were looking for:

Proven ability to lead motivate and develop a diverse team across multiple sites to achieve shared goals with a focus on setting clear expectations providing feedback and fostering a culture of accountability and improvement.
Strong organisational skills with the ability to prioritise tasks meet deadlines and manage competing demands. Demonstrated experience in understanding operational budgets contracts developing policy and partnerships to support strategic and operational outcomes
Ability to work independently within established guidelines exercising discretion impartiality and sound decision-making in a dynamic environment.
Excellent written and verbal communication skills with a demonstrated commitment to high-quality customer service in a student-focused or client-oriented setting.

Salary details

Appointment to this role will be at HEO 7 and will have a total remuneration package of up to $130943 comprising base salary within the range of $101821 to $111917 plus 17% superannuation.

How to Apply

This vacancy is being advertised internally only in the first instance to current staff.
In submitting your application you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
To apply online please provide your CV and 1-2-page cover letter outlining your interest in the role skills capabilities and experience. You do not need to separately address the success profile.
For further information about this position please contact Amanda Castray Pro Vice-Chancellor Campus Life
Please visit for our guide to applying and details on the recruitment process.
Please refer to the attached Position Description Below for full details.

Position Description - Team Leader Accommodation Operations (501714).pdf

Applications close Monday 17 November 2025 11.55pm

The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.

As part of our commitment to a safe and inclusive workplace employment history and police checks may be conducted as part of the selection process.

To be eligible for this position you are required to hold Australian or New Zealand Citizenship permanent residency or a valid visa that enables you to fulfil the requirements of this role

Team Leader Accommodation OperationsSkilled in coordinating complex accommodation processes across multiple sites while leading a team to deliver exceptional serviceProven ability to collaborate effectively with stakeholders to streamline operations and enhance the student experienceFull time ongoi...