IT Operations Manager

About Apollo

Apollo Information Systemsoperatesthrough two related but distinct businesses: Apollo a cybersecurity services company and value-added reseller (VAR) andiCOUNTER a predictive cyber risk intelligence business.We are a dynamic and fast-growing company that recently secured aseriesA investment led by Syn Ventures for our expansion.

Apollo works with clientsto costeffectively elevate their cybersecurity posture. We offer comprehensive cybersecurity capabilities across three pillars: Plan (assessments strategyvCISOservices) Build (implementation architecture training) and Run (24/7 SOC operations managed detection and response our Apollo Unified Cyber Platform and more). Our primary markets include state agencies counties large cities and higher education institutions with a growing

Our Culture

We are growing rapidly and have significant expansion plans andgrowthcapital. We foster a collaborative environment where deep cybersecurityexpertisemeets business acumen enabling our professionals to solve complex security challenges while building lasting client partnerships. We pride ourselves on our integrity and ethics.Youllfind smart professional mission-driven hardworking genuinelykindand good colleagues here.

We primarily work remotely but have hubs in Denver and Dallas.

PositionOverview:

Apollo is seeking a Technical Operations Manager to lead the architecture integration and management of all technology platforms that enable our internal operations and customer service delivery. This roleis responsible forthe completetechnologyecosystemspanning infrastructure applications and service platformsand for ensuring that Apollos Professional Services (PS) and Managed Security Services (MSSP)technologiesoperateseamlessly and deliver excellence every time.

The Technical Operations Manager is bothanOperationalstrategist(70%)and a (30%).Someone who understands complexsystemsdrives unification across tools and ensures every platform contributes to an efficient reliable and consistent customer experience.

Key Responsibilities:

• Oversee andmaintainall core IT systems including Microsoft 365 Entra ID Azure and AWS environments.

• Manage security performance scalability and integration across Apollos operational and service delivery platforms.

• Define andmaintainarchitecture standards ensuring high availability security and efficiency across all systems.
• Develop automation and integration strategies to unify disparate systems into a single cohesive service delivery platform.
• Own and manage all technologies that power Apollos PS and MSSP services including:

• • Security and Service Platforms:Guardz Stellar Cyber Horizon3ai Command Zero OrcaAuvikCytex TenableSevcoRunZero Blindspot (Setup and Event) DuoExabeamExabeamTOGSentinelOne Ping Castle Phishing Box KapeSpyCloud and V3 Security (Minerva).

• Overhead and Enablement Tools:

• • Pager Duty Apollo Answering System Jira PluralsightCybrary SendGrid Cloud Coach and Service Cloud.

• Centralizingand integrating toolsets to streamline visibility response and analytics across service lines.
• Managing vendor relationships licensing renewals and optimization across all tools.
• Collaborating with security engineering and delivery teams to align tool capabilities with operational requirements.
• Lead end-user support help desk operations and device management for all Apollo personnel.
• Work with Apollo SOC to ensure reliable and secure endpoint management identity management and remote support operations.
• Maintain business continuity through robust backup recovery and redundancy strategies.
• Design and implement workflows that unify data and process flow across all systems and platforms.
• Partner with service delivery leaders to translate operational needs into platform solutions.
• Define standards policies and documentation for system management configuration and change control.
• Ensure alignment with compliance requirements (including CJIS SOC 2).

• Champion a culture of operational excellence collaboration and innovation.

Qualifications

• 7 years of experience managing IT operations cloud infrastructure and platform integration.

• Deep hands-onexpertisein M365 Entra ID Azure and AWS ecosystems.

• Proven experience managing complex environments across multiple cybersecurity and IT platforms.

• Strong understanding of MSSP or professional services delivery operations.

• Experience with automation APIs and workflow integrations (e.g. Power Automate Service Cloud Jira).

• Excellent leadership communication and problem-solving skills.

• Strong vendor management budgeting and technical project management capabilities.

Expectations:

By3months

• Be familiarwithtechstack and ownITsupport andprovisioning

• Make recommendationstocross functional teamsandbegin to implementautomations andchangemanagement

Within 6months

• Provide Reliable efficient and secure infrastructure that supports every team member.

• Measurable improvement in delivery efficiency service visibility and customer experience.

• Have a deepunderstand ofenvironmentandcontinue tomakeimprovementstosystems

At 1year

• Assist withUnifiedservice delivery platform with seamless integration across PS and MSSP tools.

• Responsible fordevelopment andimplementationofcompanywideAIstrategy and policy

• Ensureconsistent predictable operations that enable Apollo to deliver with excellence 100% of the time.

Company Values

We have created a fantastic corporate culture our values drive our behaviors. Here are the expectations:

• Passion for cybersecurity and a commitment tomaintainingthe highest standards of security.

• Eagernessto learn and stay current with evolving cybersecurity trends.

• Strong attention to detail and the ability to work under pressure.

• Ability to work collaboratively in a fast-paced team-oriented environment.

• Integrity is paramount; honesty is a core value at Apollo.

Apollo/iCOUNTERis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Apollo/iCOUNTERprovides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

Required Experience:

Manager