Program Delivery Manager (Canada)

Company Description:

At Fenergo were not just building software were transforming how the worlds leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the worlds top financial institutions were on a mission to change the game.

Were more than a global leader in AI-powered client lifecycle management were reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations we turn complexity into clarity. Our FinCrime Operating System powered by agentic AI and intelligent automation helps financial institutions move faster act smarter and stay safer across 120 countries.

But we dont stop there.

At Fenergo we believe in a world where financial institutions arent just compliant theyre confident. Where technology doesnt just meet regulations it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build every innovation we deliver and every partnership we forge is shaped by that belief. Were tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks our work empowers banks to serve their customers with speed integrity and peace of mind.

Join us and be part of a team thats building smart solutions solving real problems and shaping the future together.

Overview of Role:

As a Delivery Manager at Fenergo you will be at the heart of our clients success leading the delivery of complex high-value implementations for the worlds leading financial institutions. This is a critical client-facing role where you will own the end-to-end delivery of a programme from planning and commercial governance through to a successful go-live.

This is an ideal opportunity for an experienced delivery leader who thrives on navigating complexity leading cross-functional teams and delivering tangible business outcomes for our clients. You will have the platform to manage strategic implementations build deep client relationships and play a vital role in a fast-growing world-class delivery organisation.

Main Responsibilities:

Lead the end-to-end delivery of key client implementations or complex workstreams within a larger programme ensuring a successful outcome that aligns with the clients business case.

Own and manage the commercial and financial governance of your programme including the Statement of Work (SOW) change control budget and forecasting.

Build and maintain trusted relationships with senior client stakeholders leading programme governance forums and ensuring clear consistent communication on status risks and progress.

Lead a dedicated cross-functional delivery teamincluding technical functional and advisory expertsfostering a culture of collaboration and accountability to achieve programme goals.

Apply Fenergos global delivery methodology with rigour and consistency ensuring your implementation adheres to best practices and quality standards.

Proactively manage all programme risks issues and dependencies providing clear data-driven reporting and transparently managing escalations.

Contribute to the continuous improvement of our global delivery function by providing structured feedback and sharing learnings from your delivery engagements.

Requirements:

6 years of experience in programme management with a proven track record of leading complex multi-workstream SaaS implementations for enterprise clients ideally in the financial services sector.

Strong commercial acumen with direct hands-on experience managing programme budgets change requests and the commercial components of a Statement of Work (SOW).

Excellent client-facing and stakeholder management skills with the ability to build strong relationships and lead governance discussions with senior client contacts.

Deep expertise in modern delivery methodologies (e.g. Agile Hybrid) and the ability to apply them effectively to ensure predictable delivery execution.

Demonstrated ability to lead and motivate cross-functional teams in a matrixed environment to achieve a common goal.

A formal project or programme management certification (e.g. PMP PRINCE2 Agile).

Nice to Have:

Direct experience with Client Lifecycle Management (CLM) KYC AML or other financial crime compliance technology platforms.

Experience delivering projects that involve significant data migration and complex systems integration.

Experience working in a fast-paced private equity-backed environment.

If youre excited about this role but dont meet every requirement we still encourage you to apply. We value people who are eager to learn and grow.

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.

What we value is at the CORE of how we succeed:

Collaboration: Working together to achieve our best

Outcomes: Drive Success in every engagement

Respect: A collective feeling of inclusion and belonging

Excellence: Continuously raising the bar

Whats in it for you

• Healthcare cover with Canada Life
• Retirement savings plan
• Employee Assistance Programme
• Opportunity to earn an annual company bonus
• 20 days PTO
• 3 company closure days
• Extensive training programs classroom and online through Fenergo University
• Other competitive company benefits such as flexible working hours work from home policy sports and social committee and much more
• Buddy system for all new starters
• Opportunity to work on a cutting-edge Fintech Product using the latest of tools and technologies.
• Defined training and role tracking to allow you see and assess your own career development and progress.
• Work From Home set-up allowance

Diversity Equality and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued respected and can reach their full potential. We do not discriminate based on race colour religion sex national origin age disability or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications merit and business needs. We believe that a diverse workforce enriches our company culture fosters innovation and contributes to our overall success. We strive to provide a fair and supportive environment for all employees promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Required Experience:

Manager