Senior Manager of Technical Services & Operations

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Job Description:

Summary
The Sr. Manager Technical Services and Operations provides leadership and expertise associated with the definition selection implementation and ongoing support for technologies leveraged by Ryder to deliver scalable highly available computing environments. This IT Leader must have the leadership and technical experience to drive Operational Excellence through their team and across IT. Demonstrate thought leadership for growing people improving process and implementing technology industry best practices in a hybrid legacy-cloud environment.

This position manages a team to provide independent oversight to IT Operations which can include ITSM management endpoint design and support infrastructure design and support as well as support overall IT security disaster recovery service and project delivery. Critical functions include operational and technical roadmaps defining metrics and reporting and financial management of personnel products and services.

It is expected that this position has strong expertise in multiple IT Operations disciplines and can collaborate and influence staff peers and Sr. Leadership within IT to construct high quality scalable and efficient Enterprise Solutions.

Essential Functions

• Responsible for the strategy to improve the design implementation support and reporting of processes and technologies under their respective discipline.
• Responsible for the successful delivery of 24x7x365 IT services including service management (incident problem change request) monitoring backups patching capacity planning optimization asset management and reporting.
• Coaches and counsels employees on performance sets expectations and manages outcomes of personal development objectives and goals recommends pay actions and responsible for other HR activity.
• Responsible for the operational tasks for business projects requiring I&O services. Support includes providing standards process and technical direction to architects SMEs and PMs to ensure full integration into the Ryder SDLC process.
• Responsible for the financial knowledge and discipline to manage departmental budget including but not limited to billable/non-billable hours licensing asset lifecycle maintenance and overall cost management.

Additional Responsibilities

• Makes Information Security a foundational control for all technology and process definitions
• Works with the PMO to continually improve the SDLC process as it relates to IT Operations
• Manages projects crossing multiple IT teams and impacting various business units
• Develops partnerships with peers across IT and the business to learn their about their roles their feedback and how to improve Ryder
• Implements project execution methodologies with team
• Maintains currency in new ITSM developments and technology
• Provides Audit and oversight for IT Operations functions
• Performs other duties as assigned.

Skills and Abilities

• Trust & Integrity - Experience in developing an IT Operations service oriented culture in a geographically and culturally diverse organization
• Courage - Providing important feedback input or push back when confronting difficult issues conversations decisions or facing opposition despite having fear or hesitation with the person or situation at hand
• Agility & Adaptability - Maintaining effectiveness exploring positive opportunities and smoothly adjusting when undergoing major changes in work responsibilities or environment (e.g. people processes structure or culture)
• Decision Making - Using ones knowledge and understanding of Ryder internal data and trends in order to improve individual productivity and company results
• Business and Financial Acumen - Using internal and external organizational knowledge trends and financial data to diagnose business strengths and weaknessesKeeping a financial perspective at the forefront when making business decisions and managing the team
• Building Partnerships - Developing and leveraging collaborative relationships within and across the organization to achieve results(preferred)
• Customer Focus - Finding opportunities to provide an exceptional experience for both internal and external customers by being customer centric and ensuring the customers perspective is a driving force behind strategic priorities business decisions processes and individual activities
• Coaching - Providing feedback instruction and development guidance on targeted knowledge skills and abilities to help others maximize performance excel in their current job and/or prepare for future potential responsibilities and job opportunities
• Leading Teams - Guiding motivating and developing the team to achieve successful outcomes and maintain accountability for business objectives
• Driving Results - Setting high goals for personal and team accomplishments monitoring progress and working to meet or exceed goals
• Driving Innovation - Creating an environment and culture that inspires and encourages others to generate new ideas and creative solutions with measurable improvement and increased value for customers (internal or external)
• Facilitating Change - Encouraging and empowering others to imagine better approaches create solutions embrace change and facilitate change to achieve business outcomes
• Strong experience of IT Operations technologies and processes including endpoint network server SAN monitoring backup patching DR ITSMadvanced required
• Strong background in IT Security specifically IT Risk Vulnerability Management and system best practicesadvanced required
• Proven track record in the management of a technical support group and in technical Project Managementadvanced required
• Strong understanding and experience with the delivery of IT Operations Managed Servicesadvanced required

Qualifications

• Bachelors degree required Bachelors Degree or equivalent - Information system computer science or similar degree
• Ten (10) years or more A minimum of 10 years experience in Information Technology with at least 7 years in a leadership role. required
• Seven (7) years or more Experience in providing IT Operations support for a large global enterprise. required
• Five (5) years or more Experience in developing an IT Operations service oriented culture in a geographically and culturally diverse organization. required
• Strong experience of IT Operations technologies and processes including endpoint network server SAN monitoring backup patching DR ITSM. advanced required
• Strong background in IT Security specifically IT Risk Vulnerability Management and system best practices. advanced required
• Proven track record in the management of a technical support group and in technical Project Management. advanced required
• Strong understanding and experience with the delivery of IT Operations Managed Services. advanced required

Travel
1-10%

DOT Regulated
None

Job Category

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.

Current Employees:

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