Service Advisor Sales or Automotive experience preferred

East Rochester, NY - USA

Monthly Salary: $ 55000 - 100000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hoselton Toyota Inc. isseeking an experienced and customer-focusedService Advisorto join our dealership team!In this role youll be the vital link between our customers and our technicians ensuring every service experience is smooth transparent and professional!

As a Toyota Service Advisor you will guide customers through the service process from check-in to vehicle delivery. Youll communicate service recommendations prepare accurate estimates secure necessary approvals and ensure every customer leaves confident in the care their vehicle received.

Schedule and Compensation

Full-time schedule typically Monday-Friday during our hours of operation and aSaturday rotation. No Sundays!
Compensation potential is in the $55000 - $100000 range based on experience level

Responsibilities

Greet customers listen to their concerns and accurately document service requests
Communicate repair and maintenance recommendations clearly and professionally
Estimate costs and time required for service or repairs
Obtain customer authorization before proceeding with additional work
Coordinate with technicians to ensure timely and accurate service
Keep customers updated on vehicle status throughout the day
Review completed repairs with customers and explain the work performed
Ensure high levels of customer satisfaction and retention

Qualifications

Previous experience as a Service Advisor in an automotive dealership or service center preferred
Strong communication and organizational skills
Ability to explain technical information in simple terms
Proficiency with dealership management systems (DMS) a plus
A team-oriented attitude and commitment to providing outstanding service

Why Hoselton Auto Mall We offer......

A fantastic work environment with state of the art technology and TONS of opportunity for advancement!
Generous Paid Time Off & Holidays!
Medical insurance as low as $11/week dental as low as $4/week and vision as low as $1/week
$500 employer sponsored FSA benefit card
401(k) retirement plan (with profit sharing & employer match)
Group Life & Disability Insurances
Discounts on CARS parts service!
A chance to participate in fun employee events and meaningful community service events throughout the year
This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!
See our Welcome to Our Family video here: Apply Now!
POSITION SUMMARY
The Service Advisor is responsible for scheduling service work and selling additional service to customers at dealership gross profit dollars/RO and customer satisfaction standards.
DUTIES AND RESPONSIBILITIES
The Service Advisor is accountable for performing the duties and responsibilities described below. The list however is not necessarily an exhaustive description of the duties and responsibilities associated with the job.
- Ensuring exceptional customer service to all Hoselton guests;
- Greeting customers scheduling service appointments and receiving vehicle information;
- Listening to requests of the service desired and clearly explaining information on the repair order;
- Interpreting customer concerns/comments so that the technician will diagnose problems correctly;
- Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs;
- Translating the technicians findings which may be very complex into language the customer will understand;
- Estimating the cost and time needed to do the repair considering the customers schedule;
- Periodically checking on the progress of the vehicle and contacting the customer when technicians discover additional problems;
- Obtaining customer approval to do additional work explaining the work performed and the charges being billed;
- Following up to ensure customers are scheduled for special order parts installation
- Closing out repair orders in a timely manner; and
- Resolving all guest complaints in an efficient and positive manner.
- Perform other duties and responsibilities as needed
EXPECTATIONS
- Adhere to Company Policies and Procedures including the dress code
- Perform duties as workload necessitates
- Maintain a positive and respectful attitude
- Communicate regularly with supervisor about department issues verbally and/or in written form
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Consistently report to work on time prepared to perform duties of the position
- Strive for harmony and teamwork within the department and between other departments
- Communicate verbally and non-verbally clearly concisely and with enthusiasm in all interactions
- Listen actively to understand others completely
- General housekeeping maintaining a clean and efficient work area free of debris and clutter
REQUIRED COMPETENCIES
- Ability to work independently and part of a team
- Ability to communicate clearly and professionally
- High School diploma required
- Ability to multi-task and prioritize workload
- High motivation work ethic and enthusiasm
- Professional appearance and positive attitude
- Must possess excellent verbal and written communication skills
- Some computer knowledge and/or experience
- Motor Vehicle Report required
- Must be at least 18 years of age and eligible to work in the U.S.
- Must be able to pass a drug test
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand walk sit
- Use hands to finger handle or feel objects tools or controls
- Bend stretch and reach with arms and legs
- Climb balance stoop kneel crouch
- Talk hear and smell
- Lift and move up to 20 pounds
- Vision requirements include: closeness distance peripheral depth perception and the ability to focus
- Use physical and manual dexterity
- Ability to sit for a long period of time in an office chair
- Use computers and office equipment as part of their daily functions
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. office machines computer printers and light traffic)
- Moderate noise and vibration
- Moderate exposure to fumes (e.g. exhaust fumes and paint)
- Moderate dust
- Extreme exposure to moving mechanical parts and vehicles
- Moderate heat and/or cold
- Other hazardous and non-hazardous materials
WORK SCHEDULE
Full time employees are regularly scheduled for 40 hours within the confines of our operating hours. All employees are required to take meal breaks in accordance with New York state law.
Hoselton Auto Mall is an equal opportunity employer.

Required Experience:

Unclear Seniority

Full-time schedule typically Monday-Friday during our hours of operation and aSaturday rotation. No Sundays!
Compensation potential is in the $55000 - $100000 range based on experience level

Responsibilities

Greet customers listen to their concerns and accurately document service requests
Communicate repair and maintenance recommendations clearly and professionally
Estimate costs and time required for service or repairs
Obtain customer authorization before proceeding with additional work
Coordinate with technicians to ensure timely and accurate service
Keep customers updated on vehicle status throughout the day
Review completed repairs with customers and explain the work performed
Ensure high levels of customer satisfaction and retention

Qualifications

Previous experience as a Service Advisor in an automotive dealership or service center preferred
Strong communication and organizational skills
Ability to explain technical information in simple terms
Proficiency with dealership management systems (DMS) a plus
A team-oriented attitude and commitment to providing outstanding service

Why Hoselton Auto Mall We offer......

A fantastic work environment with state of the art technology and TONS of opportunity for advancement!
Generous Paid Time Off & Holidays!
Medical insurance as low as $11/week dental as low as $4/week and vision as low as $1/week
$500 employer sponsored FSA benefit card
401(k) retirement plan (with profit sharing & employer match)
Group Life & Disability Insurances
Discounts on CARS parts service!
A chance to participate in fun employee events and meaningful community service events throughout the year
This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!
See our Welcome to Our Family video here: Apply Now!
POSITION SUMMARY
The Service Advisor is responsible for scheduling service work and selling additional service to customers at dealership gross profit dollars/RO and customer satisfaction standards.
DUTIES AND RESPONSIBILITIES
The Service Advisor is accountable for performing the duties and responsibilities described below. The list however is not necessarily an exhaustive description of the duties and responsibilities associated with the job.
- Ensuring exceptional customer service to all Hoselton guests;
- Greeting customers scheduling service appointments and receiving vehicle information;
- Listening to requests of the service desired and clearly explaining information on the repair order;
- Interpreting customer concerns/comments so that the technician will diagnose problems correctly;
- Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs;
- Translating the technicians findings which may be very complex into language the customer will understand;
- Estimating the cost and time needed to do the repair considering the customers schedule;
- Periodically checking on the progress of the vehicle and contacting the customer when technicians discover additional problems;
- Obtaining customer approval to do additional work explaining the work performed and the charges being billed;
- Following up to ensure customers are scheduled for special order parts installation
- Closing out repair orders in a timely manner; and
- Resolving all guest complaints in an efficient and positive manner.
- Perform other duties and responsibilities as needed
EXPECTATIONS
- Adhere to Company Policies and Procedures including the dress code
- Perform duties as workload necessitates
- Maintain a positive and respectful attitude
- Communicate regularly with supervisor about department issues verbally and/or in written form
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Consistently report to work on time prepared to perform duties of the position
- Strive for harmony and teamwork within the department and between other departments
- Communicate verbally and non-verbally clearly concisely and with enthusiasm in all interactions
- Listen actively to understand others completely
- General housekeeping maintaining a clean and efficient work area free of debris and clutter
REQUIRED COMPETENCIES
- Ability to work independently and part of a team
- Ability to communicate clearly and professionally
- High School diploma required
- Ability to multi-task and prioritize workload
- High motivation work ethic and enthusiasm
- Professional appearance and positive attitude
- Must possess excellent verbal and written communication skills
- Some computer knowledge and/or experience
- Motor Vehicle Report required
- Must be at least 18 years of age and eligible to work in the U.S.
- Must be able to pass a drug test
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand walk sit
- Use hands to finger handle or feel objects tools or controls
- Bend stretch and reach with arms and legs
- Climb balance stoop kneel crouch
- Talk hear and smell
- Lift and move up to 20 pounds
- Vision requirements include: closeness distance peripheral depth perception and the ability to focus
- Use physical and manual dexterity
- Ability to sit for a long period of time in an office chair
- Use computers and office equipment as part of their daily functions
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. office machines computer printers and light traffic)
- Moderate noise and vibration
- Moderate exposure to fumes (e.g. exhaust fumes and paint)
- Moderate dust
- Extreme exposure to moving mechanical parts and vehicles
- Moderate heat and/or cold
- Other hazardous and non-hazardous materials
WORK SCHEDULE
Full time employees are regularly scheduled for 40 hours within the confines of our operating hours. All employees are required to take meal breaks in accordance with New York state law.
Hoselton Auto Mall is an equal opportunity employer.