Patient Access Specialist ER Springfield Regional

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

About Us

As a faith-based and patient-focused organization Mercy Health exists to enhance the health and well-being of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Mercy Health seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive. This position is represented by a collective bargaining agreement.

Shift:
FT Nights

Patient Access Springfield Regional Medical Center - Emergency Room

Job Summary:

The Patient Access Representative is the first line of quality service to our patients and the community ensuring patient safety and identity addition Patient Access services will be responsible for processing patient registration verifying demographics obtaining insurance cards and identification and updating medical records accurately and efficiently. Responsibilities include scheduling appointments transcribing orders explaining financial options to patients and updating medical records accurately and efficiently.

Essential Functions:

• Provides excellent customer service and communications skills with patients medical staff and the general public

• Must possess the ability to troubleshoot and resolve problems promptly

• Performs registration and basic insurance verification ensuring accurate patient identity for billing

• Maintains the confidentiality of all patients records and accounts

• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately

• Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner

• Other duties as assigned

Education:

• High School Degree or GED

• Associate Degree preferred but not required

Experience:

• Prior experience in patient registration/healthcare preferred but not required

• Knowledge of medical terminology is preferred but not required

Skills & Abilities:

• Possesses problem-solving skills basic computer skills 40 WPM typing skills with excellent communication and interpersonal skills

• Engage with staff and patients in a professional manner

• Basic math skills

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .