Analyst- Customer Support

Pune - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Experience : 0-3years

Location:Pune

Job Purpose

The primary responsibility of the Customer Experience Specialist is coordination with customer centre and administrative support for the integrated tools to measure monitor and oversee actions taken on the feedback received from our customers across all customer centres globally who is supported by the CEM Hub.

The Customer Experience Specialist facilitates the implementation programs and processes intended to help the organization understand analyse and drive customer experience.

Manage customer loyalty mailbox

Perform daily weekly and monthly checks as required to keep the survey system active.

Maintaining and regular check of records of the customer centre

Discuss with champions on local issues to support them with customer engagement

Prepare necessary reports and send it to the respective divisions/ people

Business Control

Monitor all expenditures of the CEM Hub and maintain records

Coordinate with vendor for smooth functioning of the tools and processes

Approvals Submission of vendor invoices to Finance team and handling payment related queries from vendors

Ensure that all financial records for the team are up to date: Monthly/Quarterly Invoices that need to be raised for projects and the Division cost reports. Preparing required documentation required for ACBS Finance once payments are received.

Manage monitor and record purchase related activities

Experience : 0-3years Location:Pune Job Purpose The primary responsibility of the Customer Experience Specialist is coordination with customer centre and administrative support for the integrated tools to measure monitor and oversee actions taken on the feedback received from our customers ac...