Collections Strategy Manager
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
As a Collections Strategy Manager on the Collections Strategy & Analytics team you will play a key role in developing data-driven strategies that support members through hardship while strengthening LendingClubs portfolio performance. Youll analyze customer behavior and portfolio trends design and evaluate A/B tests and build strategies that improve recovery rates reduce losses and elevate the member experience.This role requires strong analytical rigor comfort working with large datasets and the ability to translate insights into clear recommendations. Youll partner closely with Operations Risk Data Technology Marketing and Compliance to ensure strategies are effective responsible and aligned with business objectives. You will also create dashboards and reporting that provide senior leaders with timely visibility into performance trends and risk signals.
What Youll Do
- Design implement and monitor collections strategies across early-stage late-stage and recovery segments
- Use analytics to optimize digital contact strategies including targeted email SMS and push notifications
- Develop and evaluate A/B tests to measure the effectiveness of new initiatives and validate hypotheses
- Partner with Operations Marketing Technology and other teams to ensure strategies are aligned executable and measurable
- Analyze portfolio performance including delinquency roll rates payments RPC and PTP rates and other Collections effectiveness metrics
- Lead deep-dive analyses to understand drivers behind emerging trends and identify strategic opportunities
- Build and maintain dashboards using SQL Python Tableau and Excel to track portfolio health and strategy performance
- Develop and implement new repayment programs and optimized contact strategies
- Ensure all strategies meet regulatory requirements and internal risk policies
- Collaborate with Compliance and cross-functional partners to maintain ethical and customer-centric practices
About You
- 3 years of experience in retail or consumer credit risk management collections strategy or a related analytical role Bachelors degree in a related field; or equivalent work experience
- Experience with consumer lending products such as credit cards or personal loans
- Strong skills in risk assessment trend analysis and operational optimization
- Proficiency in SQL and comfort working with large complex datasets
- Experience with visualization tools such as Tableau Power BI or similar
- Ability to clearly communicate analytical findings and business implications to both technical and non-technical audiences
- BA/BS in Business Computer Science Economics Math Statistics or a related field
- Bonus: Experience in Collections Strategy Credit Risk Strategy marketing analytics or risk management
Work Location
San Francisco
The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.
Time Zone Requirements
Primarily PT
While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
As needed travel to LendingClub offices and/or other locations as needed.
Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).
Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-GB1
LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Required Experience:
Manager
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
