Salesforce Service Cloud DeveloperAdmin
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
11-11-2025
Vacancies:
1 Vacancy
Job Summary
We are looking for a Salesforce Service Cloud professional responsible for implementing configuring and supporting Service Cloud features that enhance customer service operations. The candidate should be able to translate business needs into technical configurations and scalable solutions within Salesforce.
Responsibilities:
Participate in discovery sessions to capture business service processes and translate them into Salesforce solutions.
Configure Service Cloud components including Case Management Email-to-Case Web-to-Case Knowledge Articles Macros and Quick Text.
Set up Omni-Channel routing Service Console and Entitlement Management.
Customize using Apex Triggers Lightning Components (LWC) and Flow Builder.
Manage integrations between Salesforce and third-party systems (CTI Chat etc.).
Troubleshoot issues and optimize system performance.
Collaborate with cross-functional teams (Sales Marketing IT) to align service processe
Requirements
Proficiency in Salesforce Service Cloud configuration and customization.
Experience with Omni-Channel Case Escalation Entitlements and SLAs.
Working knowledge of Reports & Dashboards Data Loader and Change Sets.
Familiarity with Service Process KPIs and reporting for customer support metrics.
Required Skills:
We are looking for a Salesforce Service Cloud professional responsible for implementing configuring and supporting Service Cloud features that enhance customer service operations. The candidate should be able to translate business needs into technical configurations and scalable solutions within Salesforce.
Required Education:
Any Degree
Company Industry
IT Services and IT Consulting
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
