RSA Internal CT Customer Success Team Leader

About Corporate Traveller

At Corporate Traveller were on a mission to take business travel to the next level. And when it comes to our people we know we are next level. We are anything but of the corporate division of the Flight Centre Travel Group (FCTG) Corporate Traveller is one of FCTGs most successful brands globally. Our mission is to make end to end travel experience faster simpler and easier for our customers and to demonstrate ongoing value to decision-makers travellers and bookers. We provide our customers with the perfect blend of personal local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion ambition and a hunger to do better. We do whatever it takes to get the best results for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core we believe that together we can do anything. Together we are here to take it to the next level.

About You

As a Customer Success Manager for Corporate Traveller your purpose will be to drive customer profitability retention and growth. You will contribute new business and achieve maximum revenue for your team by ensuring the adaptation of Corporate Traveller across your portfolio of key clients.

A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts reviewing your clients business needs and increasing and optimising the number of services provided to your customers.

Qualifications

• Tertiary qualification (NQF Level 5)
• Experience in customer/account management
• Ability to clearly articulate knowledge about products services and value propositions to customers
• Proven track record in Key Account Management and Customer Implementations
• 5-10 years experience in Key Account Management
• Min 3 years experience in Strategy & Customer implementations
• Min 3 years experience in leading a high performing team
• Min 3 years Data & Reporting experience

Whats in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Groups global presence spanning 30 brands in over 20 countries youll have clear career pathways and the resources you need to achieve your professional goals including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun industry-renowned culture with exciting social events such as monthly awards nights global conferences end-of-financial-year balls and more.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services including mortgage advice regulated financial guidance and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits

Our number one philosophy is our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.