DescriptionSpecial Billing Analyst
Location - São Paulo Brazil - Hybrid
At Industrial Scientific we believe in delivering exceptional service through innovation collaboration and integrity. As a Special Billing Analyst youll play a key role in ensuring accurate and timely billing processes that directly impact customer satisfaction and financial performance. Join a team that values your attention to detail problem-solving mindset and commitment to excellence.
What Youll Do
As a Special Billing Analyst you will support the billing operations by managing invoice submissions and resolving discrepancies to ensure smooth financial transactions. Your responsibilities will include:
- Submitting invoices through various customer portals
- Investigating and resolving invoice rejections or disputes
- Maintaining and updating Standard Operating Procedures (SOPs) for portal submissions
- Tracking and prioritizing invoices requiring portal action
- Securing necessary approvals and purchase orders for invoice processing
- Updating customer standards and collection queues in Oracle with relevant notes and status
- Researching and resolving payment discrepancies
- Processing credit card payments
- Managing Salesforce cases related to the Special Billing mailbox
- Generating and maintaining reports for special billing activities
- Communicating with customers via phone email or mail
- Collecting data and preparing monthly billing metrics
- Supporting additional administrative tasks as needed
What You Bring
Must-Have Qualifications
- Proficiency in English (written and verbal)
- Strong attention to detail and accuracy
- Effective communication and interpersonal skills
- Excellent organizational and time management abilities
- Analytical thinking and problem-solving skills
- Ability to collaborate in a team-oriented environment
- Comfort working in fast-paced or high-pressure situations
Preferred Qualifications
- Experience with Oracle billing systems
- Familiarity with Salesforce
- Associate degree in a business-related field
- Proficiency in Microsoft Office Suite especially Excel and PowerPoint
What Youll Get
We offer a supportive and inclusive work environment where your contributions are valued. Benefits may include:
- Competitive compensation
- Flexible work arrangements (remote/hybrid options)
- Paid time off and holidays
- Health dental and vision insurance
- Professional development and training opportunities
- Parental leave and family support programs
- Employee wellness initiatives
- Opportunities for career growth within a global organization
#LI-NL1
#LI-Hybrid
Required Experience:
IC
DescriptionSpecial Billing AnalystLocation - São Paulo Brazil - HybridAt Industrial Scientific we believe in delivering exceptional service through innovation collaboration and integrity. As a Special Billing Analyst youll play a key role in ensuring accurate and timely billing processes that direct...
DescriptionSpecial Billing Analyst
Location - São Paulo Brazil - Hybrid
At Industrial Scientific we believe in delivering exceptional service through innovation collaboration and integrity. As a Special Billing Analyst youll play a key role in ensuring accurate and timely billing processes that directly impact customer satisfaction and financial performance. Join a team that values your attention to detail problem-solving mindset and commitment to excellence.
What Youll Do
As a Special Billing Analyst you will support the billing operations by managing invoice submissions and resolving discrepancies to ensure smooth financial transactions. Your responsibilities will include:
- Submitting invoices through various customer portals
- Investigating and resolving invoice rejections or disputes
- Maintaining and updating Standard Operating Procedures (SOPs) for portal submissions
- Tracking and prioritizing invoices requiring portal action
- Securing necessary approvals and purchase orders for invoice processing
- Updating customer standards and collection queues in Oracle with relevant notes and status
- Researching and resolving payment discrepancies
- Processing credit card payments
- Managing Salesforce cases related to the Special Billing mailbox
- Generating and maintaining reports for special billing activities
- Communicating with customers via phone email or mail
- Collecting data and preparing monthly billing metrics
- Supporting additional administrative tasks as needed
What You Bring
Must-Have Qualifications
- Proficiency in English (written and verbal)
- Strong attention to detail and accuracy
- Effective communication and interpersonal skills
- Excellent organizational and time management abilities
- Analytical thinking and problem-solving skills
- Ability to collaborate in a team-oriented environment
- Comfort working in fast-paced or high-pressure situations
Preferred Qualifications
- Experience with Oracle billing systems
- Familiarity with Salesforce
- Associate degree in a business-related field
- Proficiency in Microsoft Office Suite especially Excel and PowerPoint
What Youll Get
We offer a supportive and inclusive work environment where your contributions are valued. Benefits may include:
- Competitive compensation
- Flexible work arrangements (remote/hybrid options)
- Paid time off and holidays
- Health dental and vision insurance
- Professional development and training opportunities
- Parental leave and family support programs
- Employee wellness initiatives
- Opportunities for career growth within a global organization
#LI-NL1
#LI-Hybrid
Required Experience:
IC
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