Senior Process Associate
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Job Location:
Monthly Salary:
Posted on:
11-11-2025
Vacancies:
1 Vacancy
Job Summary
You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.
Job Description:
Roles and responsibilities:
Interpret the emails and documents from French to English
Interact with business partners in French
Process transactions to meet and exceed defined service levels of quality speed and productivity.
Communicate with customers and internal partners through written correspondence
Follow up on requests that cannot be immediately resolved
Build relationships with staff from other departments to ensure queries are responded to in a timely
manner
Escalate issues to management when needed
Work with management to set daily priorities to ensure prompt and efficient service
Maintain flexibility in a high speed demanding team environment
Identify process improvements to increase efficiencies and streamline processes
Actively participate in departmental team meetings and other open forums
Assist in department projects and initiatives as needed
Solicit and compile information and data related to processing activities
Using PC application and functions such as Excel and Word to update and load data sets
Job Category:
Customer Service / OperationsPosting End Date:
16/11/2025Required Experience:
Senior IC
Key Skills
- Change Management
- Core Java
- Gas Turbine
- General Services
- Logistics & Procurement
- Airlines
About Company
We offer trusted insurance products and investment solutions to Canadian residents and organizations. Get secure access to your employee benefits, health claims and group savings plans. Or, connect with a Sun Life advisor to get life or health insurance, set up a savings plan, open an ... View more
