Associate Customer Fulfilment Manager

The Opportunity

Reporting to the Senior Manager Supply Chain Pan-Europe Customer Fulfillment Associate Manager will be responsible for maintaining customer relationships for a specified group of customers serving as the first escalation point for service issues and running analytics for day-to-day operations. 

What Your Impact Will Be:

As such this role is responsible for:

• Training coaching developing and engaging a team of Customer Fulfillment and Inventory Analysts in customer policies tools and methods
• Building strategic customer relationships for a specified group of customers especially when local language and cultural awareness are of key importance
• Drives S&OE process and escalation Sales Logistics Finance and Supply.  Ensures that proactive steps are taken to optimize orders and course correct future availability.
• Monitors inventory flow relative to orders and demand for relevant sub-region including oversight of the Inventory Analyst.
• Liaises with Order Management team lead/manager to ensure alignment of process and service level agreements. Closely monitoring metrics and liaising with the central Order Management team
• Coordinating with internal business partners to improve service while balancing cost
• Ensures compliance for customer data and order fulfillment including regulatory data maintenance and non-benefit claims.
• Initiates and implements continuous improvement with specific collaboration initiatives and interaction with customers.  Actively contributes to Community of Practice implementation and analysis.

Qualifications :

What Were Looking For:

• 5-7 years in Customer Fulfillment delivering product to retailers.   Ideally that experience should include time spent as a Team Lead with strong inventory management background
• Ability to influence and collaborate with internal and external stakeholders with excellent communication skills
• Experience of solving customers problems with tangible results
• Great organization skills and time management
• Experience of managing KPIs & route cause analysis & initiating & driving accompanying improvement initiatives 
• Fluent English both written and verbal
• Ability to travel to customers and regional meetings as required

Additional Information :

What Its Like to Work Here

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of childrens and family entertainment franchises in the world. We create innovative products and experiences that inspire entertain and develop children through play. We engage consumers through our portfolio of iconic brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO and MEGA as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content gaming music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at  is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities females veterans individuals with disabilities and those of all sexual orientations and gender identities.

Remote Work :

No

Employment Type :

Full-time