Components Customer Account Representative I Lincoln, NE
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Job Location:
Lincoln, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Week Start: Monday
Work Week End: Friday
Work Start Time: 9:30 AM
Work End Time: 6:00 PM
With assistance the Components Customer Account Representative I supports customers satellite and shop team members by responding to requests or inquiries regarding Duncan Aviation component repair and overhaul addition this position proactively updates status of customer send-in units; generates processes and bills prepared work orders; updates the Customer Relationship Management system (CRM); and coordinates shipment of completed units and/or loaners.
Essential Job Functions
Processes incoming calls and accurately quotes average repair and turn times.
Is familiar with personnel and functions of each repair team capability.
Able to support customer questions with assistance from others.
Schedules and coordinates units for repair or overhaul for Accessory and Avionics teams to communicate accurate turn-time and completion dates. Notifies repair shop and material services departments of AOG or expedited units.
Prepares and presents estimates for repairs overhaul and exchanges to outside services of components in response to customers requests.
Monitors and updates work orders (i.e. verifying pricing squawk details parts labor all outside services and discounts to ensure accurate invoice etc.). Estimates quotes schedules bills prepared work orders collects payment and ships units.
Performs other duties as assigned by management.
Additional Qualifications/Responsibilities
Job Specific Requirements
Licenses/Certificates: N/A
Attendance: Regularly scheduled attendance required
Physical: Tolerates standing and sitting; reads small print; proficient typing and data entry; proficiency with basic database management
Environmental: Tolerates working in a noisy environment
Education and Experience
High School graduate or equivalent required
Business courses at a college level preferred
Customer service or aviation related service experience preferred
Available Benefits
Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
Duncan offers a comprehensive Benefits Package (Medical Dental Vision Vacation/Holiday) that is available to team members on day one.
Plan for your medical needs with a Health Savings Account (employer and employee contributions).
Save for your future through our 401(k) program where you can begin contributions within your first 45 days 50% match on first 6% contributed
Enjoy Duncan Aviations On-Site Fitness & Health Clinics at the MRO locations
Take advantage of a variety of In-House Training opportunities or use Tuition Assistance to further your education.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
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