Customer Service Manager
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Job Location:
Fishers, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Manager Humane Society for Hamilton County (Fishers IN) Starting Salary: $50000
Schedule: Full-time includes some nights and weekends. Reports to: Director of Operations
Lead. Steady the front door. Save lives.
Our Customer Service team is where the public meets our mission adoptions intakes questions emotions and everything in between. Were looking for a Customer Service Manager who is calm under pressure clear communicator and always setting the team up to succeed. If you love leading people creating strong systems and delivering a customer experience that feels professional and human youll thrive here.
What Youll Do
- Lead the daily operations of the front office/customer service team overseeing staff performance coaching and accountability.
- Ensure every customer interaction is high-quality mission-aligned friendly and professional.
- Train assign oversee mentor and (when needed) address performance issues to meet standards.
- Ensure shelter adoption team protocols and processes are effective and used consistently.
- Support and oversee intake and adoption processes making sure the public receives accurate information.
- Step into tough moments: guide employees through complex situations and resolve escalated complaints/disputes.
- Build staffing coverage: ensure shifts are staffed approve time off and fill open shifts.
- Oversee supply ordering and inventory to keep the front office fully stocked.
- Track the details that matter: update contact info in PetPoint and keep adoption plans organized.
- Prepare monthly and yearly shelter reports for Board meetings.
- Support adoption counseling as needed: greet customers answer phones route calls counsel/match adopters and complete paperwork.
- Monitor Lost & Found resources (Craigslist Indy Lost Pet shelter lost reports) for possible matches.
- Close the day strong: reconcile cash drawer and credit card totals during end-of-day process.
- Partner with the Director of Operations to identify ways to increase revenue streams and improve front office results.
Who You Are
- You embrace a No-Kill Philosophy and lead with integrity.
- Youre a self-starter: you dont wait to be told whats broken you fix it.
- Youre confident in conflict resolution and can de-escalate with professionalism and empathy.
- You thrive in a fast-paced environment with heavy multitasking and shifting priorities.
- PetPoint experience is preferred.
- Youre a strong communicator (written and verbal) and can coach others clearly.
- Youre a motivating diplomatic people person who builds trust and morale.
- Youre flexible for nights/weekends.
- You can work in an environment with animal sounds smells and allergens.
- You have experience with behavior modification/testing programs.
Why Youll Love Working Here
At HSHC compassion meets excellence. We offer: Full benefits (medical dental vision disability life insurance) Generous PTO starting day one Matching 401(k) Employee pet perks including vaccines meds and supplies at cost or free Professional development and certification funding The chance to make every day count for the animals who need us most
Ready to lead with heart Apply today Please send your resume cover letter and salary expectations to
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We're one of the only open admission, truly no-kill animal shelters in the country. See our adoptable animals, sign up to volunteer and foster, or donate today!
