Junior Operational Support Team Consultant

Are you passionate about delivering excellent customer service and making a real difference in peoples lives Were looking for a Junior Operational Support Team (OST) Consultant to join our Defined Benefits team. This is a fantastic opportunity to grow your career in pensions administration while working in a collaborative and supportive environment. Whether youre returning to work looking for your next challenge or starting out in the pensions industry we welcome applicants from all backgrounds and experiences.

What youll be doing:

• Providing efficient administration and claims support to scheme members and stakeholders
• Calculating Defined Benefit quotations and ensuring documentation accuracy
• Supporting manual calculations for new and existing schemes
• Communicating clearly with customers and third parties to ensure understanding
• Applying current pensions legislation and best practice in all tasks
• Maintaining accurate records and ensuring compliance with internal procedures
• Acting as a point of contact for technical queries and supporting team knowledge
• Promoting good customer outcomes and supporting vulnerable customers

Qualifications :

Who were looking for:

• Understanding of Defined Benefit pension schemes and related legislation
• Experience in customer service or administration ideally within financial services
• Ability to manage time effectively and prioritise tasks
• Strong attention to detail and commitment to accuracy
• Excellent communication and interpersonal skills
• A collaborative approach and willingness to support team development
• A proactive attitude with a focus on continuous improvement
• Pension qualifications (e.g. CII or PMI) or equivalent experience is desirable

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time