Client Services Supervisor

Client Services Supervisor Transformational Leader Wanted

Are you a rising leader with a passion for process excellence customer experience and transformational change DDC is seeking a Client Services Supervisor who thrives on improving operations engaging teams and driving meaningful impact not just maintaining the status quo.

This is not your typical call center leadership role. Were looking for someone business-savvy customer-obsessed and process-driven someone whos excited to learn a new industry lead a tenured team and elevate our service operations.

What Youll Do

• Lead and inspire a remote Client Services team across multiple channels (phone chat email).
• Drive continuous improvement in workflows policies and performance metrics.
• Champion data-driven decision-making and develop tools to monitor trends and KPIs.
• Collaborate cross-functionally to enhance customer experience and operational efficiency.
• Recruit coach and develop team members with a focus on accountability and empowerment.
• Identify opportunities for innovation and challenge legacy processes with fresh thinking.
• Represent the voice of the customer and advocate for quality at every touchpoint.

Why Join Us

• Be part of a mission-driven company making a real difference in peoples lives.
• Work with a passionate experienced remote team eager for strong leadership.
• Lead transformation in a supportive high-performance culture.
• Enjoy opportunities for professional development and cross-functional collaboration.

Ready to lead with purpose and drive change Apply now and help us shape the future of client services at DDC.

Qualifications :

• Bachelors degree in business operations or a related field preferred.
• 5 years in a leadership role preferably in a healthcare service environment. 
• A track record of managing people and improving processes not necessarily in a call center.
• Strong analytical skills and comfort with data dashboards and performance metrics.
• Excellent communication collaboration and change management abilities.
• A mindset for growth curiosity and accountability.
• Proficiency in Microsoft Office tools (Word Excel PowerPoint).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Communicating with others to exchange information.
• Ability to travel as needed.

Additional Information :

Schedule:

• Monday - Friday 8:00am to 6:00pm

What we offer:

• Excellent full time benefits including comprehensive medical coverage dental and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

No

Employment Type :

Full-time