Technical Support Controller Boston MA
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Position Summary
The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance ongoing troubleshooting and/or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC).
Essential Responsibilities
Monitor delays pilot irregularity reports and other technical interruptions
Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning Aircraft on Ground (AOG) and MOC to schedule and allocate parts/tooling for follow up actions
Research develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG
Perform complex tasks as a joint venture with front line techs to improve skills and competencies
Maintain and distribute records of actions and resolutions
Periodically report trends and recommendations to Tech Manager(s) and Air Transport Association (ATA) responsible Engineers. Collect front line data that will attribute to organizational effectiveness
Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins (MABs) for more effective troubleshooting. Support the Save Our Spares (SOS) and No Fault Found (NFF) policy programs
Reviews Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information
Liaise with ATA Engineer MOC and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out of service (OOS) time
Act as a leader during road trips to reduce OOS times when requested
Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action
Perform additional duties and responsibilities as assigned to achieve departmental and company objectives
Position Summary
The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance ongoing troubleshooting and/or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC).
Essential Responsibilities
Monitor delays pilot irregularity reports and other technical interruptions
Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning Aircraft on Ground (AOG) and MOC to schedule and allocate parts/tooling for follow up actions
Research develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG
Perform complex tasks as a joint venture with front line techs to improve skills and competencies
Maintain and distribute records of actions and resolutions
Periodically report trends and recommendations to Tech Manager(s) and Air Transport Association (ATA) responsible Engineers. Collect front line data that will attribute to organizational effectiveness
Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins (MABs) for more effective troubleshooting. Support the Save Our Spares (SOS) and No Fault Found (NFF) policy programs
Reviews Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information
Liaise with ATA Engineer MOC and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out of service (OOS) time
Act as a leader during road trips to reduce OOS times when requested
Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action
Perform additional duties and responsibilities as assigned to achieve departmental and company objectives
Additional Qualifications/Responsibilities
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma with five (5) years experience in aircraft maintenance aircraft systems and troubleshooting with a part 121 operator; OR Bachelors degree in Engineering with five (5) years experience in aircraft maintenance
Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
Strong ability to troubleshoot complex aircraft system
Knowledge of aircraft maintenance processes and procedures
Strong knowledge of aircraft documentation (Aircraft Maintenance Manual (AMM) Illustrated Parts Catalog (IPC) Fault Isolation Manual (FIM)/Troubleshooting Manual (TSM) Wiring Diagrams (WD) Aircraft Schematic Manual (ASM) etc.)
Diverse experience in all aspects of technical operations and aircraft systems
Available for overnight travel (30%)
Available to travel to support the recovery of OOS aircraft when needed and on short-notice
In possession of or the ability to obtain valid travel documents with the ability to travel unrestricted in and out of the United States
Depending on location may need to acquire and maintain a United States Customs Clearance
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Bachelors degree in Engineering or Aircraft Maintenance Management
Experience with E190 and Airbus A320/A321/A220 aircraft
Knowledge of Microsoft Project Word PowerPoint and Excel
Strong organizational communication and team building skills
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights and if time permits all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture that is exhibit the JetBlue values of Safety Caring Integrity Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlues Safety Management System
Promote JetBlues #1 value of safety as a Safety Ambassador supporting JetBlues Safety Management System (SMS) components Safety Policy and behavioral standards
Identify safety and/or security concerns issues incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlues confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws regulations (FAA OSHA DOT etc.) and Company policies procedures and risk controls
Uphold JetBlues safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment:
Computer and other office equipment
Work Environment:
Traditional office environment and occasional field service
Present for core business hours with occasional off hours support
Physical Effort:
Generally not required or up to 10 pounds occasionally 0 pounds frequently. (Sedentary)
Compensation:
The base pay range for this position starts at $118000.00 per year. Base pay is one component of JetBlues total compensation package which may also include access to healthcare benefits a 401(k) plan and company match crewmember stock purchase plan short-term and long-term disability coverage basic life insurance free space available travel on JetBlue and more.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
