Exempt to Permanent – IS Engineer-Principal (1044) Citywide (E161489)

Under general direction provides direct ongoing supervision to other IS Engineers. and/or provides technical leadership and direction and assumes technical responsibility for completion of major projects or serves as the top technical authority for one or more related specialties. Performs and reviews complex work involving analysis planning designing implementation maintenance troubleshooting and enhancement of complex large systems or networks consisting of a combination that may include mainframes mini-computers LANS WANs and the physical and logical components that integrate these systems together as an enterprise networking backbone. Serves as the lead technical architect and systems integrator for large complex systems or networks.

Examples of Important and Essential Duties include but are not limited to the following:

1. Analyze and evaluate systems software hardware and communications strategies. Research and conduct feasibility studies on new hardware and software. Provide cost and time allocation estimates. Make recommendations based on these studies.

2. Establish hardware and software standards. Participate in technical committees.

3. May monitor coordinate and assist in developing the work units budget.

4. Analyze and recommend procedures consistent with departmental directives policies and regulations.

5. Develop strategic plans to meet data processing and technology needs; conduct capacity planning studies to project hardware and software needs.

6. Direct and monitor technical support activities related to complex large systems or networks. Troubleshoot and support the system or network in order to maintain the system or networks integrity and reliability. Contact software and hardware vendors when necessary.

7. Provide problem determination corrective measures and technical support to anyone utilizing services and functions provided by the system or network. This includes but is not limited to applications programmers business analysts operations staff help desk staff technicians administrators end users- and managers.

8. Oversee data backup and recovery; ensure that sufficient generations of backup are available for data restoration.

9. Determine requirements for the development or enhancement of large complex systems or networks that serve as a data processing backbone for the City and County of San Franciscos information technologies infrastructures. May research and conduct feasibility studies on new technologies.

10. Design plan integrate test implement document and enhance the physical and logical components of large complex systems or networks. This may involve the analysis and evaluation of systems software hardware and communications strategies.

11. Perform very complex systems integration for interoperability over dissimilar platforms and technologies for large systems or networks. This may involve the integration of various protocols systems software hardware and communications platforms.

12. Determine the proper installation parameters for software and hardware for smooth integration and efficiency in relation to the enterprise system and network.

13. Write highly complex user exits to customize large systems software. This may involve specialized programming languages.

14. Analyze detect identify and correct complex systems software or hardware deficiencies.

15. Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.

16. Act as the liaison between vendors technical support hot-lines and departments to resolve complex systems or network problems. Coordinate and implement corrective measures; this may involve site visits telephone assistance remote systems or network management and participation in technical committees.

17. Train and demonstrate technologies and systems to IS professionals and non-IS professionals.

18. Implement and maintain upgrades/updates/fixes for core operating systems and their related components without negative impact to the overall availability and reliability of the enterprise systems/networks.

19. Prepare specifications and procedures documentation.

20. Plan develop and implement backup and disaster recovery procedures for large systems and networks.

21. May supervise assign review and may participate in the work of subordinates in assigned unit. Perform as project lead in major projects. Monitor coordinate and review project tasks and resources providing technical assistance and guidance.

22. May review and recommend personnel actions in areas of performance evaluation training selection and disciplinary measures. Ensure that appropriate policies and procedures are followed by subordinates.

23. May supervise and coordinate the analysis planning installation integration maintenance customization and enhancement of hardware and software for complex large systems or networks that serve as a data processing backbone for the City and County of San Franciscos information technologies infrastructure.

24. May perform as project lead in major projects. Monitor and coordinate project task resources.

25. May act as a project lead to plan implement and maintain upgrades/updates/fixes for core operating systems and their related components without negative impact to the overall availability and reliability of the enterprise systems/networks.

Qualifications :

Applicants must meet the Minimum Qualifications requirement by the final filing date unless otherwise noted.

Minimum Qualifications

1. Current Category 16 17 or 18 Exempt Employee in Class 1044 who has worked at least 2080 hours in class 1044; AND

2. Education: An associate degree in computer science computer engineering information systems or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units i.e. at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field. AND

3. Experience: Five (5) years of experience analyzing installing configuring enhancing and/or maintaining the components of an enterprise network

4. Some Departments may require applications experience IT security experience SQL server database experience.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

SUPPLEMENTAL INFORMATION: Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting pushing pulling and/or carrying the weight of computer systems equipment. May require bending stooping and/or crawling in order to install or repair computer systems hardware. May require hand/eye coordination and manual dexterity for taking apart casings installing parts and reconnecting computer systems hardware. May involve extensive VDT exposure.

Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.  

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Special Requirements:

Special Qualifications including specialized knowledge abilities education experience or license may be established for individual positions.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility disqualification or may lead to a lower score.

SELECTION PROCEDURES:

1. Job Application - Applicants must fully complete the job application. Information from resumes does not substitute for the information on the job application or preliminary questionnaire.
2. Preliminary Questionnaire  Training and Experience Assessment (100% Weight) -During the application process candidates will be prompted to complete a Preliminary Questionnaire as part of the online employment process. Please answer the Preliminary Questionnaire carefully and thoroughly.  It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list. Qualified applicants will be ranked on the eligible list based on the length of their exempt City service (in Category 16 17 and/or 18) in the 1044 IS Engineer-Principal class along with any additional qualifying points (e.g. promotive status) as outlined in Civil Service Commission (CSC) rules. All work history will be verified using official City records which will serve as the final authority in determining qualifying service.

Additional Information :

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification please see the citys Position Counts by Job Codes and Departments.

Certification Rule: The certification rule for this selection process will be Rule of the List.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources 1 S Van Ness Avenue 4th Floor San Francisco CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements applications and examination policies including applicant appeal rights can be found on the Civil Service Commission website at Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply 

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process.  

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall 1 Dr. Carlton B. Goodlett Place Room 110. 

Ensure your application information is accurate as changes may not be possible after submission. Your first and last name must match your legal ID for verification and preferred names can be included in parentheses. Use your personal email address not a shared or work email to avoid unfixable issues. Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Exam Analyst Information: If you have any questions regarding this recruitment or application process please contact the exam analyst Adam Romoslawski at  Please include the recruitment ID E2P-1044-E161489 in the subject line.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time