- Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Coordinate all group arrangements
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Follow up with Post-Conference reports and review group billings
- Input all group bookings and update booking activities in the system on a weekly basis
- Prepare reports maintain proper records and filing system in accordance to hotels sales administration process
- Maintain gifts inventory and coordinate the sending of gifts to clients
- Arrange site inspections for potential clients
- Promote positive relations with clients and attend to all requests expediently and courteously
- Acknowledge and handle clients complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
- Up-sell and promote hotels facilities and services at every available opportunity in order to maximize sales revenue
Qualifications :
- Diploma in Tourism / Hospitality Management
- Minimum of 2 years of experience in a similar capacity with proven track records
- Excellent reading writing and oral proficiency in English language
- Proficient in MS Excel Word & PowerPoint
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Remote Work :
No
Employment Type :
Contract
Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedureCoordinate all group arrangementsWork with group contacts to facilitate program planning and requirementsCommunicate group needs and specificati...
- Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Coordinate all group arrangements
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Follow up with Post-Conference reports and review group billings
- Input all group bookings and update booking activities in the system on a weekly basis
- Prepare reports maintain proper records and filing system in accordance to hotels sales administration process
- Maintain gifts inventory and coordinate the sending of gifts to clients
- Arrange site inspections for potential clients
- Promote positive relations with clients and attend to all requests expediently and courteously
- Acknowledge and handle clients complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
- Up-sell and promote hotels facilities and services at every available opportunity in order to maximize sales revenue
Qualifications :
- Diploma in Tourism / Hospitality Management
- Minimum of 2 years of experience in a similar capacity with proven track records
- Excellent reading writing and oral proficiency in English language
- Proficient in MS Excel Word & PowerPoint
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Remote Work :
No
Employment Type :
Contract
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